topic Re: O2 sim not arrived in Volt

O2 sim not arrived

scorpiono13 — Fri, 09 May 2025 15:48:27 GMT

i recently got virginmedia broadband with 02 sim deal. but i have not received any 02 sim neither got any email from O2. what is the process to get 02 sim?

i raised complain with viring media they asked me to contact 02.

please guide.

Thank You

Re: O2 sim not arrived

madasaf1sh — Fri, 09 May 2025 15:51:51 GMT

@scorpiono13

You need to contact o2 then, and this isnt customer services but is a customer to customer community..

All the contact details are here

Re: O2 sim not arrived

wythnos — Mon, 12 May 2025 15:54:15 GMT

If it helps, I'm going through the same things now.

It took 7 days before I got an email from o2 saying your account is being set up but in my case, because I had an o2 account in the dim and distant past, I got a mail saying they couldn't set up my account because it already exists.

Fair enough - called o2 and they didn't have a clue what I was talking about. They then wanted me to sign up for a SIM only deal (that I had requested) but the deal that I had from Virgin doesn't seem to be available on the o2 website (5GB 18 months contract) so I'm a bit stuck. I have the email with the CIS and CSS contract details so not sure if these are specific to me (i.e. o2 can look them up) or just boilerplate documents. I may have to go into a shop.

Re: O2 sim not arrived

MI5 — Mon, 12 May 2025 16:09:06 GMT

Online sales seem to be taking around 10 days to be delivered these days.

In store is always quicker but photo ID will be required.

Re: O2 sim not arrived

Dave-O2 — Fri, 16 May 2025 13:38:29 GMT

Afternoon @scorpiono13 & @wythnos

Just checking in if you're still facing these issues? If so, can you please drop me some of the account details via PM?