topic Re: Volt Benefits in Volt

Volt Benefits

djb2 — Fri, 21 Mar 2025 16:00:21 GMT

I have been with Virgin Media since Sept 23. I rejoined O2 in Jan 25. I have telephoned O2 numerous times to ask when I will receive the double data on my O2 account but have had no luck getting it.

I have also received an email from VM stating the following:

"Following your recent query about Volt benefits, our O2 colleagues have passed your query to us to investigate. We’ve made some checks and can confirm that your account is eligible for Volt benefits"

VM and O2 are supposed to be the same company. my direct debits for Virgin and O2 come from the same bank account.

Any advice would be greatfully received

Many thanks

Re: Volt Benefits

Enlli — Fri, 21 Mar 2025 16:23:41 GMT

Sadly they still work separately and there seems little communication between them and the account too run differently.

If Virgin say you are eligible it will be down to O2, but there is a certain incompetence about overseas customer services

Try the UK based Social Media team. Links in this help file

Re: Volt Benefits

MI5 — Fri, 21 Mar 2025 16:47:53 GMT

@djb2

Volt guide

Re: Volt Benefits

djb2 — Fri, 21 Mar 2025 17:05:35 GMT

Unforunately I don't do Social Media But I did see something about tagging @dave to my post but I haven't got a clue how to do that. Can you help. Sorry but I'm getting on a bit.

Thanks

Re: Volt Benefits

Enlli — Fri, 21 Mar 2025 17:27:50 GMT

@Dave-O2 Can you help?

Re: Volt Benefits

Dave-O2 — Mon, 24 Mar 2025 14:52:05 GMT

Thanks for the tag @Enlli

@djb2 Can you please drop me a PM with your mobile number and i'll take a closer look 👍