topic Re: Bigger benefits – Just for being with both Virgin Media and O2 in Volt

Bigger benefits – Just for being with both Virgin Media and O2

Dave-O2 — Thu, 13 Mar 2025 15:24:14 GMT

Hi members,

We wanted to remind everyone of the amazing Volt benefits you get when you’re with both of us.

When you’ve got an eligible Virgin Media broadband pack or bundle and at least one eligible O2 Pay Monthly plan in your household, you have the power to do even more. With boosted broadband speeds (up to 1Gbps), our WiFi guarantee, double the mobile data on every eligible O2 plan in your household, and more.

Whether you’re new to Virgin Media, new to O2, not with either of us yet, or you’re with both of us already, learn more about Volt benefits HERE.

Here’s a full list of Volt benefits you’ll get when you’re with us both:

Broadband speed boost, on us

With more data-hungry devices at home than ever, you need speeds that can handle the lot. That’s why we’ll boost your Virgin Media broadband speed to the next available level (up to 1Gbps) – on the house. Giving you more power to scroll, stream and meme to the extreme on even more screens.

WiFi guarantee, at no extra cost

Kick back with at least 30Mbps in every room, or £100 back. And if you need a signal boost in those hard-to-reach spots, we’ll sort you out with up to three WiFi Pods, on us. So you can keep Ultra HD streaming, superfast Zooming and endless TikToking, wherever you are in the home.

Double the mobile data, double the fun

Do more of the good stuff, wherever you are – from crowded hubs to rural pubs – with double data on all O2 Pay Monthly plans in your household. Video call your bestie, post your latest grid pic or keep that Duolingo streak blazing, without the hassle of hunting for the nearest WiFi hotspot.

Roam freely in even more places

On top of roaming in Europe as standard (up to 25GB – after that, it’s £3.50 per GB), you’ll bag our O2 Travel Inclusive Zone at no extra cost, too (unless you’ve already unlocked this with O2)*. So, whether you’re hopping off on holiday or jetting across the globe on business, you’ve got the freedom to call, text, stream and scroll, just like you would at home, in 75 destinations worldwide – including the EU, USA, Canada, New Zealand, Mexico and more.

*Tablets excluded from roaming benefits.

Unlock more with SIMs galore

If you’re not with Virgin Media and O2 at the moment, you can grab up to three O2 SIMs when you take your Volt bundle and we’ll pack them with all the Volt perks you love – like double the mobile data and O2 Travel Inclusive Zone at no extra cost.

Want Volt benefits but stuck in contract with someone else?

If you’re already an O2 customer but not with Virgin Media yet, drop your details here and we’ll be in touch when you’re able to switch to us. If you’re already with Virgin Media but not with O2 yet, you can leave your details HERE instead.

Plus the best of us both, always

O2 Extras

If you’re new to O2 or upgrading your contract, you can grab an Extra at no extra cost – pick from Disney+, Amazon Prime, Amazon Music Unlimited, Audible, McAfee Mobile Security Plus or Cafeyn, depending on the plan you choose. Find out more HERE.

Priority from O2

Being part of the Virgin Media and O2 family means being treated to the very best, including exclusive access to Priority from O2. Jump into a world of rewards and experiences – like 48-hour ticket presales and VIP treatment at O2 venues. Find out more HERE.

FAQs

We’ve pulled together a list of FAQs below, but you can always get more help for all things Volt benefits related HERE, too.

Who can get Volt benefits?

Anyone can take out one of our Volt bundles to grab Volt benefits. Or, if you’re already with O2, you’ll get Volt benefits once you also take out an eligible Virgin Media broadband pack or bundle registered at the same address. The same goes the other way – if you already have Virgin Media broadband but aren’t with O2, you can take out eligible O2 Pay Monthly phones, tablets or SIMs to get Volt benefits. Once you’re with both Virgin Media and O2, you can check your eligibility and activate your Volt benefits in My O2 or My Virgin Media.

I’ve got Virgin Media broadband at my address, but it’s not registered in my name. Can I get Volt benefits?

Yes – you’re eligible for Volt benefits if the address on your O2 account matches the address on the registered Virgin Media account

I’m an O2 customer. How do I get Volt benefits?

If you already have an eligible O2 plan, you’ll get Volt benefits once you take out Virgin Media broadband and register it at the same address as your O2 plan. Then you’ll bag big benefits like double mobile data on all eligible O2 plans in your household, roaming in 75 destinations with O2 Travel Inclusive Zone* (if it’s not included in your plan already) and lightning-fast, reliable broadband in every room or money back.

*Tablets excluded from roaming benefits

I want Volt benefits but I’m with another provider. What can I do?

If you’re already an O2 customer but not with Virgin Media yet, drop your details HERE and we’ll be in touch when you’re able to switch to us. If you’re already with Virgin Media but not with O2 yet, you can leave your details HERE instead.

How do I apply for my Volt benefits?

If the address on your Virgin Media broadband account matches the address on your O2 mobile account, your Volt benefits will be added automatically within 14 days. This will happen unless you were already a customer of both before 18 October 2021. In this case, you’ll need to go into My O2 or My Virgin Media to activate your benefits. If they don’t match, you can edit your address in My O2 and My Virgin Media.

I’ve got Virgin Media broadband at my address, but it’s not registered in my name. Can I get Volt benefits?

Yes – you’re eligible for Volt benefits if the address on your O2 account matches the address on the registered Virgin Media account

T&Cs

Volt benefits: Volt benefits available if you have or sign up to both an eligible Virgin Media broadband service and an eligible O2 Pay Monthly tariff. Excludes Essential broadband customers. Excludes O2 Essential Plan customers.

Volt benefits include (1) A Virgin Media broadband speed boost to the next available level (up to 1Gpbs) (if your residential address doesn’t take or already have the fastest Virgin Media speeds available in your area at the point you place an eligible order or another eligible resident applies for Volt benefits; (2) Our WiFi guarantee with WiFi Max meaning up to 3 WiFi Pods in your home if you aren’t getting download speeds of at least 30Mbps in every room (subject to stock availability). If that doesn’t do the trick, £100 credit back. (3) Double the O2 mobile data for every eligible O2 Pay Monthly plan at the registered address of the Virgin Media account holder’s household (if you or any other eligible residents don’t take or already have unlimited O2 mobile data) (4) O2 Travel Inclusive Zone so you roam in 75 destinations.

The monthly data allowance for your eligible O2 plans will be doubled for all tariffs up to 250GB. For all tariffs of 250GB and over, we will increase your data allowance to unlimited. This double data will not rollover. If your eligible O2 plan already includes unlimited data you will not receive an increased data allowance as part of this offer.

O2 Travel Inclusive Zone included for each eligible O2 Pay Monthly phone and SIM in the Virgin Media account holder’s name and address. Tablets excluded from roaming benefits. Includes unlimited minutes, texts and data roaming in 75 selected destinations only (our Travel Inclusive Zone), subject to fair usage at no extra charge. Non-commercial use only. No upper use limit on data but traffic management steps will apply. Excludes mobile broadband, smart watches and tablets.

Volt benefits applied up to 14 days following order (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband).

Separate contracts and terms and conditions apply to your broadband and mobile services.

Re: Bigger benefits – Just for being with both Virgin Media and O2

jonsie — Thu, 27 Feb 2025 12:09:26 GMT

Great thread @Dave-O2

Can we have a hash tag?

Re: Bigger benefits – Just for being with both Virgin Media and O2

Dave-O2 — Thu, 27 Feb 2025 15:30:07 GMT

Done @jonsie 👍

Re: Bigger benefits – Just for being with both Virgin Media and O2

pgn — Thu, 27 Feb 2025 22:07:47 GMT

Great job - certainly grabs your attention!

is superseded now, I guess, @Dave-O2?

Re: Bigger benefits – Just for being with both Virgin Media and O2

Cleoriff — Fri, 28 Feb 2025 09:14:38 GMT

Excellent information @Dave-O2.

I'll ask the same question as @pgn ie, does this replace the ?

Re: Bigger benefits – Just for being with both Virgin Media and O2

Enlli — Fri, 28 Feb 2025 09:36:26 GMT

@Dave-O2

In the Terms and Condition

Includes 120 minutes, 120 texts and data roaming in 75 selected destinations only (our Travel Inclusive Zone), subject to fair usage at no extra charge. Non-commercial use only. No upper use limit on data but traffic management steps will apply. Excludes mobile broadband, smart watches and tablets.

Am I to assume calls and text are limited to 120 min and 120 text. Maybe me being stupid but somehow I got the impression they were unlimited.

Re: Bigger benefits – Just for being with both Virgin Media and O2

MI5 — Fri, 28 Feb 2025 10:37:20 GMT

Was 120 mins and 120 texts when the service was first introduced, then went to unlimited, so maybe old data has been pulled in or it's changed back?

Also, incoming calls came out of your 120 mins too!

Re: Bigger benefits – Just for being with both Virgin Media and O2

Enlli — Fri, 28 Feb 2025 11:52:49 GMT

I thought it was unlimited.

We'll see what Dave says

Re: Bigger benefits – Just for being with both Virgin Media and O2

Dave-O2 — Fri, 28 Feb 2025 16:04:28 GMT

Hey @Cleoriff @pgn in short the answer is YES 😁

I'll be moving shortly to an internal board to avoid confusion.

@Enlli, @MI5 i've raised this and when i have an update to share i'll be back in touch 👍

Re: Bigger benefits – Just for being with both Virgin Media and O2

Cleoriff — Fri, 28 Feb 2025 18:23:13 GMT

Thanks @Dave-O2

Re: Bigger benefits – Just for being with both Virgin Media and O2

loganthecat — Thu, 06 Mar 2025 19:25:05 GMT

I'm having trouble getting my double data and travel inclusive zone. both the virgin media site and the O2 site state that I am eligible yet I don't seem to get the benefits. I have contacted both sites by phone which resulted in two identical messages from Virgin volt, saying I was eligible but it can take up to 14 days. The first message came on 29th January and the second on 11th Feb. - both now well over 14 days. My virgin speed boost has been activated but nothing from O2. Can anyone help?

Re: Bigger benefits – Just for being with both Virgin Media and O2

MI5 — Thu, 06 Mar 2025 19:33:15 GMT

@loganthecat

As we are all customers here, no, we can't help.

Our community manager @Dave-O2 might be able to, but it's not his job to provide customer service either.

Re: Bigger benefits – Just for being with both Virgin Media and O2

loganthecat — Thu, 06 Mar 2025 19:52:18 GMT

Sorry if I'm in the wrong thread. Have you any suggestions how I can get to the right person to do something? I've tried customer service and the nearest O2 shop with no luck.

Re: Bigger benefits – Just for being with both Virgin Media and O2

madasaf1sh — Thu, 06 Mar 2025 19:56:00 GMT

@loganthecat

Best way is to contact o2 via Social Media, they will ask for a few details, in my case Virgin Account Number, and also a few personal details, then it should be added think they said upto 15 days but it was only a few days...

All the Social Media contacts can be found here

Re: Bigger benefits – Just for being with both Virgin Media and O2

pgn — Thu, 06 Mar 2025 20:55:59 GMT

@Dave-O2 wrote:
I'll be moving Volt Megaguide shortly to an internal board to avoid confusion.

The shortcut, used in an answer elsewhere today, takes you to never-neverland though:

Any chance that # short-code could either be expunged or set to point to the Guide above?

Re: Bigger benefits – Just for being with both Virgin Media and O2

Dave-O2 — Fri, 07 Mar 2025 10:34:38 GMT

Thanks for the tag @MI5

I can certainly take a closer look @loganthecat Please drop me a PM with your mobile number?

@pgn the previous version has now been removed 👍

Re: Bigger benefits – Just for being with both Virgin Media and O2

Dave-O2 — Thu, 13 Mar 2025 16:42:31 GMT

Hey @MI5, @Enlli

The terms have now been amended on the post

Includes unlimited minutes, texts and data roaming in 75 selected destinations only (our Travel Inclusive Zone), subject to fair usage at no extra charge.

Thanks for the flag 👍

Re: Bigger benefits – Just for being with both Virgin Media and O2

Podge1973 — Wed, 07 May 2025 17:27:12 GMT

I still not got my volt benefits after 16 days.

Re: Bigger benefits – Just for being with both Virgin Media and O2

Enlli — Wed, 07 May 2025 17:31:50 GMT

@Podge1973 In the first instance follow the advice given by @madasaf1sh earlier in this thread