topic Re: Introducing Volt – the new supercharged service from Virgin Media O2 in Volt

Introducing Volt – Even bigger benefits when you’re with both Virgin Media and O2

Chris_K — Wed, 19 Feb 2025 09:47:15 GMT

UPDATED on 19/2/25 to ensure Volt benefits are up to date.

Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2.

Whether you're an O2 customer, a Virgin Media customer, both, or none, you can check out our handy website here which will show you how you can bring on big benefits and even bigger possibilities when you’re with us both.

What are Volt benefits?

You can bag big benefits and even bigger possibilities, when you’re with both Virgin Media and O2. Scroll, stream and meme to the extreme on even more devices all around the home – with boosted Virgin Media broadband speeds (up to 1Gbps) and, if you haven’t got it already, our WiFi guarantee including up to three WiFi Pods if needed, on us. Plus, we’ll double the mobile data on all eligible O2 plans in your household and give you O2 Travel Inclusive Zone at no extra cost* (if you haven’t unlocked it already), so the fun doesn’t stop when you’re on the go and jetting across the globe. If you’re joining O2 for the first time, we’ll also throw in an Extra from O2 for up to six months. And don’t forget – when you’re with Virgin Media or O2, you unlock exclusive rewards and experiences with Priority from O2, just for being part of the family.

*Tablets excluded from roaming benefit.

First joint proposition gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
Existing customers simply need to register to get their services supercharged – to apply their Volt benefits for free
Volt benefits include boosted broadband speed (up to 1Gbps) and double mobile data on all eligible O2 Pay Monthly contracts in the household

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now get Volt benefits and reap extra rewards simply by being customers of both brands. Volt benefits include a broadband speed boost (up to 1Gbps), a WiFi guarantee, double the mobile data on all eligible O2 plans in the household and more, when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers who are with Virgin Media broadband, O2 or both of us can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Volt benefits include:

- A Virgin Media broadband speed boost to the next available level (up to 1Gbps)
- Double data for every eligible O2 Pay Monthly plan in your household
- Our WiFi guarantee at no extra cost (if you don’t have it already) – meaning reliable WiFi in every room or money back and up to three WiFi Pods if needed, on us
- Roaming in 75 destinations worldwide including USA, Canada and Mexico with O2 Travel Inclusive Zone* (if you haven’t unlocked this already with O2)

*Tablets excluded from roaming benefits.

Volt is available to both new and existing customers, offering extra benefits to account holders no matter what eligible broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to get Volt benefits when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via My O2 to get Volt benefits – at no additional cost.

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can grab Volt benefits from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

Volt benefits for small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also get Volt benefits, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.

Re: Introducing Volt – the new supercharged service from Virgin Media O2

madasaf1sh — Mon, 18 Oct 2021 10:15:18 GMT

Looks good, but I have 1Gig Ultimate Ooomph with VM, with TV etc and have my o2 contracts as well so how does this work @Chris_K

Ignore me sussed it

Re: Introducing Volt – the new supercharged service from Virgin Media O2

gmarkj — Mon, 18 Oct 2021 13:02:03 GMT

Awesome news, but rather annoying as our Virgin account is in my wife's maiden name and my o2 account is in my name so don't think it works for me.

On Myo2 it says I either have Volt benefits or can't get them in our area.

Logging into Virgin and I can see the double data or £150 off a device but nothing else.

So I guess the fact that the two accounts have different names means it doesn't work - and will probably be an issue for others when the two accounts are in different (or maybe even joint) names...

Re: Introducing Volt – the new supercharged service from Virgin Media O2

nixhud — Mon, 18 Oct 2021 13:12:49 GMT

I have a similar issue. my VM is in my husbands name but at my address obv which is what I thought they based it on? Have gone into my O2 account and it also says you already have Volt benefits or can't get in your area. Why wouldn't they be available in my area if I have Virgin broadband and tv? More info on this would be appreciated!

Re: Introducing Volt – the new supercharged service from Virgin Media O2

Bambino — Mon, 18 Oct 2021 13:14:15 GMT

Looks like it's going well for this customer too.

Volt not applied!! - O2 Community

Re: Introducing Volt – the new supercharged service from Virgin Media O2

madasaf1sh — Mon, 18 Oct 2021 13:20:01 GMT

Worked for me first time, just had to go into each individual account.

Also the information is I believe linked to Information provided by Virgin Media.....

Re: Introducing Volt – the new supercharged service from Virgin Media O2

Chris_K — Mon, 18 Oct 2021 13:52:46 GMT

@gmarkj wrote:

Awesome news, but rather annoying as our Virgin account is in my wife's maiden name and my o2 account is in my name so don't think it works for me.

This is something we're looking into but as yet have no further details I'm afraid. Soon as there's any updates, I'll try and update you

Re: Introducing Volt – the new supercharged service from Virgin Media O2

anticpated — Mon, 18 Oct 2021 17:46:52 GMT

I need to spend some time to make sure it's all working. Although there is maintenance work from virginmedia tomorrow in my area.

Re: Introducing Volt – the new supercharged service from Virgin Media O2

ChasWinaFlurry — Mon, 18 Oct 2021 18:15:20 GMT

So, if I'm on the 500mb service I'll get upgraded to the 1gig service for no extra monthly charge?

I am with both companies. They're both in my name. I did the register thing and it said up to 14 days, so, I guess it's just a waiting game now to see what happens.

Can't help but thinking there's a big fat catch sat somewhere waiting to pounce!

Re: Introducing Volt – the new supercharged service from Virgin Media O2

anticpated — Mon, 18 Oct 2021 18:39:37 GMT

I am wondering because it says my package is already upgraded. Yet it is the same broadband speed stated. Time will tell.

Re: Introducing Volt – the new supercharged service from Virgin Media O2

madasaf1sh — Mon, 18 Oct 2021 19:05:39 GMT

@ChasWinaFlurry

From what i can tell upgrades to 1Gig wont be part of it, as it requires a hardware upgrade and Virgin charge £35 for that hardware upgrade for DOCSIS 3.1 support

Broadband Only Deals 2021 | Virgin Media it stops at 350Mb on Broadband Only for all the regrades.. same on bundles...

But it does say 14 days for double data and speed increases, so patience people

Re: Introducing Volt – the new supercharged service from Virgin Media O2

anticpated — Mon, 18 Oct 2021 19:54:55 GMT

Officially at the moment my upgrade is either not possible or available. Either way I'm not getting it just yet for the same price as what u am paying.

Re: Introducing Volt – the new supercharged service from Virgin Media O2

gmarkj — Tue, 19 Oct 2021 11:16:03 GMT

There's a competition on twitter related to volt.

Check out the @ o2 twitter feed...

Re: Introducing Volt – the new supercharged service from Virgin Media O2

BenFromManny — Tue, 19 Oct 2021 11:18:39 GMT

I'm having a similar issue to some others - my Virgin account is in my partners name, but the O2 account is in my name, so currently it is saying I either already have the benefits (I don't) or it is not available in my area (which it is).

I'll await a further update on this as I have been a customer of both for years and would love the additional benefits!

Re: Introducing Volt – the new supercharged service from Virgin Media O2

mobailey — Tue, 19 Oct 2021 12:55:04 GMT

I can't enrol:

"You already have Volt benefits, or can't get them in your area"

Neither of these statements are true.

-mobailey

O2 and VM customer.

Re: Introducing Volt – the new supercharged service from Virgin Media O2

pgn — Tue, 19 Oct 2021 18:57:03 GMT

Don't worry - both accounts in my name and still I get...

Love the binary dilemma that response poses 🤔

Re: Introducing Volt – the new supercharged service from Virgin Media O2

madasaf1sh — Tue, 19 Oct 2021 20:10:10 GMT

@pgn

I spoke to Customer Services earlier, and they seem to understand its gone to Virgin to verify the details, hence they do say its upto 14 days for stuff to be applied...

Try clicking the link on VM's pages it fails every time or takes you to upgrade chat....

8 bit binary or 16bit binary or is it VMo2ingers Cat

Re: Introducing Volt – the new supercharged service from Virgin Media O2

anticpated — Tue, 19 Oct 2021 20:53:02 GMT

If you have less than 200mb them hub3 upwards is OK. Anything faster needs 4. Hub 5 has been announced with WiFi 6 and DOCSIS 4 support.

I wouldn't get too excited yet.

Re: Introducing Volt – the new supercharged service from Virgin Media O2

viridis — Tue, 19 Oct 2021 22:24:49 GMT

Logged on to see, quite excited at the thought of double data and the other perks.

Computer says no.

Virgin 1 gig line in wife's name, o2 accounts in my name.

Very, very annoying, and quite rediculous that the eligibility is based on name or email, and not actual address (where both services are connected and is a far better common data to share between o2/virgin)

Re: Introducing Volt – the new supercharged service from Virgin Media O2

Beardedgeek — Tue, 19 Oct 2021 22:34:35 GMT

Took out a o2 sim contract to get my virgin oomph package boosted from 600mbit to 1gig but I also get this when I log into O2

You already have Volt benefits, or can't get them in your area

Your benefits may have already been applied. If they haven't, it's because they're not currently available at the address below, but might be in the future. If this isn't your address, you can update it now.

If its going to take 14 days for either to process it for them to tell me it doesn't include an upgrade to 1gig due to my hub, that'll take me over my new sim contract cool down period. It's a little more expensive that mu currently sim, so I only want it if I'm getting 1gig.