topic Re: Account in Volt

Account

Unclebaz — Wed, 12 Feb 2025 08:13:29 GMT

Just opened a text telling me I will no longer get superchfrarged benefits from virgin media because I've cancelled an account with you that I've never used

Re: Account

Unclebaz — Wed, 12 Feb 2025 08:24:04 GMT

Hello anyone there

Re: Account

Enlli — Wed, 12 Feb 2025 09:21:20 GMT

You must have both a SIM and Broadband Accout live if you are to receive the Volt (supercharged) benefits, even if you don't use the SIM.

Cancel one and you can lose the other.

Re: Account

Enlli — Wed, 12 Feb 2025 08:27:53 GMT

@Unclebaz wrote:
Hello anyone there

This is not live chat but a Customer to Customer Community. There is no O2 staff here

Re: Account

MI5 — Wed, 12 Feb 2025 09:41:53 GMT

@Enlli wrote:
You must have both a SIM and Broadband Accout live if you are to receive the Volt (supercharged) benefits, even if you don't use the SIM.
Cancel one and you can lose the other.
Volt Megaguide

Not necessarily so.

From the T&C's:

11. You will not be able to unenroll from the benefits of this Offer once they have been activated, unless you decide to cancel both your Eligible O2 Tariff and Qualifying Virgin Media Purchase (or if the Qualifying Virgin Media Purchase registered at your addressed is cancelled by the account holder). Please note you may still be eligible for (and subsequently continue to receive) the benefits if you retain either one of your Eligible O2 Tariff or Qualifying Virgin Media Purchase.

https://www.o2.co.uk/termsandconditions/mobile/volt

@Unclebaz

I'd suggest you make contact with O2 via the UK based social media teams to check your eligibility.

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Account

Enlli — Wed, 12 Feb 2025 10:36:14 GMT

Yes, the rules say 'Maybe'. Word amongst the folks on Virgin Media is they are tightening up. There are a few who have lost their speed boost after cancelling O2

Re: Account

madasaf1sh — Wed, 12 Feb 2025 13:08:37 GMT

I have heard the same @Enlli that they are starting to remove all volt benefits if you cancel either part, think people have been playing the game and VMo2 are now taking action.

Think I have seen a few posts on reddit about it, already

Re: Account

MI5 — Wed, 12 Feb 2025 13:46:49 GMT

@Dave-O2

Putting aside the speculation and hearsay, what is the official VMO2 stance on this please?

Re: Account

Dave-O2 — Wed, 12 Feb 2025 16:56:52 GMT

Thanks for the tag @MI5

I've added this to my list, once I have clarification I'll update the thread 👍

Re: Account

MI5 — Wed, 12 Feb 2025 17:07:33 GMT

Thanks

Re: Account

Dave-O2 — Fri, 21 Feb 2025 12:14:40 GMT

Hey @MI5, @madasaf1sh, @Enlli, @Unclebaz

Thanks for waiting on this one 👍

So you do need to have both Virgin Media and O2 services to GUARENTEE that Volt benefits will remain active for the length of your deal.

Re: Account

CorGre — Fri, 21 Feb 2025 12:32:01 GMT

to add to this, the O2 doesnt have to be in your name. So my O2 account gets VOLT, but the Virgin Media is in Parents name. Just needs to both be at the same address.

Re: Account

madasaf1sh — Fri, 21 Feb 2025 12:55:27 GMT

@CorGre

Thats been the case for a long time with Volt...