topic Re: VM O2 Volt not activated. in Volt

VM O2 Volt not activated.

Nick123456 — Thu, 16 Jan 2025 17:56:05 GMT

Well it’s been 6 weeks since signing up to VM Volt, the VM Volt is active but not the O2, I’m signed up for 5gb £10 and not get Volt 10gb. I contacted 02 who said the Volt is not active, they told me to contact VM, I called VM they were not sure what the problem is so they escalated the problem. Next day I received the following email sent to me on 3rd Jan 2025….

“Hello,

Following your recent query about Volt benefits, we’ve made some checks and can confirm that your account is eligible for Volt benefits.

What’s changing?

We’ve updated your account to confirm your eligibility. It can take up to 14 days for your benefits to be applied to your account.

For more information about Volt benefits, just head to VM

Kind regards,

The Virgin Media team”

______________________

I’m sick of chasing VM and O2, what’s annoying I was ok with Giffgaff, £10 20gb monthly contract but was hood winked in taking up the VM O2 Volt package. I should have just gone for the VM 250 !

Ok my question is can I cancel the O2 contract and move to another provider without getting penalised for leaving before contract end which is 18 months.

TIA

Re: VM O2 Volt not activated.

MI5 — Thu, 16 Jan 2025 18:07:31 GMT

@Nick123456

You can only leave for free within 14 days.

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

Try social media for help.

Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: VM O2 Volt not activated.

Nick123456 — Fri, 17 Jan 2025 11:51:12 GMT

You would think I would be within my legal rights to cancel the contract if I’m not getting what I’m paying for ?

Re: VM O2 Volt not activated.

madasaf1sh — Fri, 17 Jan 2025 12:41:48 GMT

@Nick123456

Nope, as Volt is a benefit and not part of your contract, but by all means contact a solicitor and seek proper legal advice...

But follow the advice above and speak to the Social Media team, I had a similar issue with Volt and they will take a few account details for both accounts and then it should be matched and the volt BENEFITS applied.

And if they updated the account on the 3rd Jan, then its 14 working days from that date, so it could be until the 23rd January for it be updated

Re: VM O2 Volt not activated.

Nick123456 — Fri, 17 Jan 2025 16:26:56 GMT

Details are the same, one of the first things I checked. Not sure if I don’t have a leg to stand on? I could be tooing and frowning for the next 18months to sort this out. I wish i hadn’t bother , my giffgaff deal was better also I could have got a better deal going through uswitch for o2.

myO2 shows I’m on a Volt contract but isn’t doubling.

Re: VM O2 Volt not activated.

pgn — Fri, 17 Jan 2025 18:52:34 GMT

My tariff from MyO2 web above, and my bolt-ons from MyO2 App below (App shows all bolt-ons, I have found!) @Nick123456

Looks like your tariff is stating VOLT, but your account has not had the correct bolt-ons applied...

Keep hassling O2 on one of the Social Media links below. It is possible the Community Manager @Dave-O2 may be able to help, but not until he gets to see this tag on Monday, at this point.

Re: VM O2 Volt not activated.

Nick123456 — Sat, 18 Jan 2025 13:23:35 GMT

Thanks for that, my app doesn’t show any bolt ons.

I just checked the Volt deal on Virgin, now they’re offering 20gb Data for £10. Bit rich that! BTW I’ve looked at the billing on My O2 web, I can see it says I’ll be paying £10 for 5gb Volt.

___________
Order Details

ORDER TYPE:

Change Msisdn

Vas

ORDER DESCRIPTION:

my number | Volt Sim Only Plan Handset 18

month 16 #290446848 | 5GB, Unlimited UK Minutes, Unlimited UK Texts

ORDER DATE:

02 Dec 2024

STATUS:

Completed

View order details

________________
I don’t do twitter/X, possibly I’ll try Facebook or Blue Sky

Re: VM O2 Volt not activated.

Nick123456 — Sat, 18 Jan 2025 14:38:23 GMT

Thanks for that, my app doesn’t show any bolt ons. I just checked the Volt deal on Virgin, now they’re offering 20gb Data for £10. Bit rich that! BTW I’ve looked at the billing on My O2 web, I can see it says I’ll be paying £10 for 5gb Volt.

Order Details

ORDER TYPE:

Change Msisdn

Vas

ORDER DESCRIPTION:

my Phone Number | Volt Sim Only Plan Handset 18

month 16 #290446848 | 5GB, Unlimited UK Minutes, Unlimited UK Texts

ORDER DATE:

02 Dec 2024

STATUS:

Completed

View order

Re: VM O2 Volt not activated.

Nick123456 — Sat, 18 Jan 2025 15:13:08 GMT

Re: VM O2 Volt not activated.

pgn — Sat, 18 Jan 2025 16:28:24 GMT

Just an observation: is your SIM an O2-branded SIM, @Nick123456?

Or is it a SIM in an iPad or similar tablet (data only)?

A little peruse, as that "VOLT SIM", and the "FREE" in the bottom right caught my eye, on the VM community reveals:

https://community.virginmedia.com/discussions/ManageAccountCable/renew-volt-with-o2-downgrade/5604879/replies/5604964

(You should be able to access that URL without having to log in to the VM community).

Just wondering if you have a SIM that is ineligible for Volt benefits.

Re: VM O2 Volt not activated.

Enlli — Sat, 18 Jan 2025 17:07:14 GMT

Must admit seeing you signed up through Virgin and moved from giffgaff I can’t see the SIM being ineligible

Re: VM O2 Volt not activated.

pgn — Sat, 18 Jan 2025 23:50:42 GMT

@Nick123456 wrote:
_______________
I don’t do twitter/X, possibly I’ll try Facebook or Blue Sky

Not seen Bluesky mentioned in the official list of O2 social media presences, @Nick123456 - but FB should do, it's all the same team anyhow. Good luck!

Re: VM O2 Volt not activated.

Dave-O2 — Tue, 21 Jan 2025 17:12:02 GMT

Thanks for the tag @pgn

@Nick123456 If you want me to take a closer look, can you please drop me a PM with some more details including your mobile number?

Re: VM O2 Volt not activated.

Nick123456 — Tue, 28 Jan 2025 13:20:39 GMT

@Dave-O2 your and everyone else’s message notifications were in my junk mail. Nothing I did contacting o2 or virgin sorted the problem out. I rang o2 retentions today and I’m now sorted I think? They teared up my existing contract and started a new one, it shows I’m getting 10gb data now on my o2 + they have given me Volt on top of my 10gb (£10) , only downside I had to sign up for 24months. The lady in retentions was very good I must say as is most of the people I’ve spoken to. Must be a technical problem no one could fix ?

thanks

Re: VM O2 Volt not activated.

pgn — Tue, 28 Jan 2025 13:31:27 GMT

Good to know, @Nick123456 👍🏼

@Dave-O2 That e-mail misconfiguration*has* to be fixed - just imagine if the forum registration e-mail confirmation is going to new users' SPAM 😱

Re: VM O2 Volt not activated.

Cleoriff — Tue, 28 Jan 2025 13:56:46 GMT

@pgn wrote:
Good to know, @Nick123456 👍🏼

@Dave-O2 That e-mail misconfiguration*has* to be fixed - just imagine if the forum registration e-mail confirmation is going to new users' SPAM 😱

Good point @pgn 😉

Re: VM O2 Volt not activated.

Dave-O2 — Tue, 28 Jan 2025 16:52:25 GMT

Thanks @Nick123456

I'm happy your query is now sorted and thanks for flagging your email notifications are landing in your spam, there is currently a case open to fix this 👍

Re: VM O2 Volt not activated.

Nick123456 — Tue, 11 Feb 2025 14:44:45 GMT

Hi @Dave-O2 well I thought it was sorted out, still no Volt O2 Double Data, I rang the Virgin/O2 Volt team to check what’s happening, he said it would be activated in 48 hours. Nothing! Can you see what’s going on please ? Thanks

Re: VM O2 Volt not activated.

Dave-O2 — Tue, 11 Feb 2025 17:01:02 GMT

Evening @Nick123456

I can certainly take a look, can you please drop me a PM with your details 👍

Re: VM O2 Volt not activated.

Simolady64 — Wed, 09 Apr 2025 10:31:53 GMT

HI, I have the same issue.. I have been backwards and forwards to O2 and Virgin and Virgin are saying that they have activated the double data their end, its the O2 end that isn't activated. This has been going on since February! Really frustrating having to keep chasing it!