topic Re: Virgin + O2 = Sorry - it doesn’t look like you’re currently eligible for these benefits in Volt

Virgin + O2 = Sorry - it doesn’t look like you’re currently eligible for these benefits

thecableguy — Thu, 01 Aug 2024 15:58:06 GMT

Been with VM for years, took out an O2 SIM which arrived yesterday, tested it out today and gone to my account to activate the volt benefits where I get the following message: Sorry - it doesn’t look like you’re currently eligible for these benefits.

What gives? The wording states simply having Virgin and O2 in the same household is all that is required to qualify.

The only reason I took it was I'm currently paying £9.95 pm for 90GB and this is £10 for 50GB, so with volt it seemed like a no brainer...

I now have 12 days to get this fixed or I will be forced to cancel it.

Re: Virgin + O2 = Sorry - it doesn’t look like you’re currently eligible for these benefits

jonsie — Thu, 01 Aug 2024 16:12:03 GMT

It's an error message that everyone geets

Volt will be added automatically

Re: Virgin + O2 = Sorry - it doesn’t look like you’re currently eligible for these benefits

thecableguy — Thu, 01 Aug 2024 18:37:12 GMT

Thanks

Re: Virgin + O2 = Sorry - it doesn’t look like you’re currently eligible for these benefits

jonsie — Thu, 01 Aug 2024 18:34:07 GMT

Yes the time frame stated by O2 is after 14 days

Sometimes quicker, sometimes slower so no rigid time scales

Re: Virgin + O2 = Sorry - it doesn’t look like you’re currently eligible for these benefits

One-two — Sat, 12 Oct 2024 10:19:26 GMT

Sorry for arriving late to this topic - I'm just checking if it is normal to get this error message even if the Volt benefits are correctly activated on both sides? Or does it mean that I'm missing some other benefits?

Re: Virgin + O2 = Sorry - it doesn’t look like you’re currently eligible for these benefits

MI5 — Sat, 12 Oct 2024 10:38:42 GMT

@One-two

Yes it's normal