topic Re: Had volt on a previous contract. I've now lowered the speed but volt has not apply to new contra in Volt

Had volt on a previous contract. I've now lowered the speed but volt has not apply to new contract.

eamonjun — Sun, 25 Aug 2024 19:59:43 GMT

Hello,

The subject title explains it briefly. So Basically in my previous contract I was on a M250 with volt applied which went up over 300. I have now switched to M125 but the volt has not been applied. Theoretically I should be getting M250 but I’m still at M125. Do I have to disable the volt addon and reapply or could some at virgin just reapply the addon?

Thanks

Eamon

Re: Had volt on a previous contract. I've now lowered the speed but volt has not apply to new contra

MI5 — Sun, 25 Aug 2024 20:21:06 GMT

@eamonjun

You'll need to speak to Virgin

0345 454 1111

Re: Had volt on a previous contract. I've now lowered the speed but volt has not apply to new contra

pgn — Sun, 25 Aug 2024 20:26:54 GMT

Go back to Virgin Media on 0345 454 1111 and check - VM have taken to automatically quoting you the price for the speed below and telling you the Volt speed, knowing you are an O2 Contract subscriber - seems like this has happened in your case (ie they sell you the Volt speed at the rate for the non-Volt speed).

Good luck, @eamonjun

Re: Had volt on a previous contract. I've now lowered the speed but volt has not apply to new contra

MI5 — Sun, 25 Aug 2024 21:17:16 GMT

@eamonjun

You may find it updates automatically after a couple of weeks.

They say 14 days, but the last change with O2 I made took about 3.

You can also apply for Volt benefits in your MyO2, which may apply to both accounts.