topic not using 02 - not activated sim in Volt

not using 02 - not activated sim

Gina28 — Wed, 07 Aug 2024 08:04:34 GMT

I have unfortunatley had to join 02 via virgin media. You are billing me before I have activated or used my sim. I have not got a pac code from EE yet. It was agreed with Virgin Media that I would not pay until after 26th august as I am not sure I am allowed to have Virgin Media where I live until after a sight survey on 20 August

Re: not using 02 - not activated sim

gmarkj — Wed, 07 Aug 2024 08:47:01 GMT

Despite promises from VM, o2 will charge the moment they complete your order by posting out your sim card @Gina28

You can claim back the time between them posting it and it arriving, but not using it is your choice.

All ways to contact o2 customer service, as this is a customer community, are in the guide below:

Re: not using 02 - not activated sim

Enlli — Wed, 07 Aug 2024 09:38:28 GMT

Good Old Virgin....that's another bonus for the call rep and now you are with O2 Virgin will forget about you