topic Re: Transfer Volt benefits to another Virgin Broadband account? in Volt

Transfer Volt benefits to another Virgin Broadband account?

Surajb1 — Tue, 09 Apr 2024 20:58:11 GMT

Hi,

I would like to transfer volt benefits to another virgin broadband account due to house move and a new virgin subscription.

Any idea on how this can be transferred?

Thanks,

Re: Transfer Volt benefits to another Virgin Broadband account?

MI5 — Tue, 09 Apr 2024 21:02:34 GMT

@Surajb1

Update you address with both Virgin and O2 then re-apply for Volt.

Re: Transfer Volt benefits to another Virgin Broadband account?

Surajb1 — Tue, 09 Apr 2024 21:21:32 GMT

Can this be done online? I will only require to change o2 address as new virgin sub is already registered to the new address.

Thanks

Re: Transfer Volt benefits to another Virgin Broadband account?

MI5 — Tue, 09 Apr 2024 21:27:27 GMT

@Surajb1

You can change your address in your MyO2 or message O2 customer service

Re: Transfer Volt benefits to another Virgin Broadband account?

Surajb1 — Tue, 09 Apr 2024 21:50:25 GMT

Managed to change address from myo2, had a slight blip where i would refresh the page and it would still show my old address and then was unable to log in for a few minutes. After a while tried to log in again and it did and address is now updated matching Virgin broadband address.... i assume i wait the 14 day period or will i still need to contact customer services? By the way unable to re-apply for volt as it states "You’re all signed up"

Re: Transfer Volt benefits to another Virgin Broadband account?

MI5 — Tue, 09 Apr 2024 22:20:34 GMT

Should kick in within the next 14 days @Surajb1