topic Re: Check account is actually cancelled? in Volt

Check account is actually cancelled?

Faerie — Fri, 15 Mar 2024 17:46:11 GMT

Hello

i cancelled my volt account last October when I changed my virgin media package, everything was fine (I thought)until today

i got an alert on my credit checking app saying my O2 account was reactivated…I never asked for this, I have no account with O2, still an account with Virgin which i was told 2 days ago is being increased because of inflation…

how can I make sure my account hasn’t been reactivated (am worried about scammers)..I never used the o2 number so never knew it, I don’t have an existing account so can’t get through to customer service, the virtual assistant is no use…

any ideas? Don’t want to just ignore it…hope this is the correct board, I am getting passed around and not sure who I should be contacting…

Re: Check account is actually cancelled?

MI5 — Fri, 15 Mar 2024 17:58:35 GMT

@Faerie

Try contact via the socials.

Guide here

Re: Check account is actually cancelled?

Faerie — Sat, 16 Mar 2024 11:14:22 GMT

Thanks, sent a message last night, hope they read it and get back to me

Re: Check account is actually cancelled?

pgn — Sat, 16 Mar 2024 11:56:00 GMT

Prompt them every now and then, turnaround time for a reply and engagement from Support via Social Media can take two or three days, @Faerie - based on my experience here:

https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-PAYG-number/m-p/1617196/highlight/true#M50823

Re: Check account is actually cancelled?

Oxonian — Sat, 16 Mar 2024 12:03:42 GMT

@Faerie

Other members of this community have reported that the social media team often take up to 72 hours to respond ; and it is good practice to periodically ping them a reminder during that time.

It is still quicker and easier than hanging on the 'phone ! 👍

Re: Check account is actually cancelled?

Faerie — Sat, 16 Mar 2024 13:35:45 GMT

Thanks for the advice, will do

Re: Check account is actually cancelled?

Faerie — Mon, 18 Mar 2024 09:04:11 GMT

I had a response yesterday via messenger. Thanks for your advice everyone…all sorted 😊

Re: Check account is actually cancelled?

Enlli — Mon, 18 Mar 2024 09:15:36 GMT

@Faerie Glad it's sorted