topic Re: cant access 02 in Volt

cant access 02

millie110 — Tue, 12 Mar 2024 13:36:34 GMT

i recently had account swapped from virgin to O2. im trying to find when my contract is due to end, however cant access my old virgin account, cant access my O2 account. cant call from mobile as its broken. dont have landline. chat bot is useless.

Re: cant access 02

jonsie — Tue, 12 Mar 2024 14:01:12 GMT

Text INFO to 85075 for help with contract end and any fees needed to end your contract now

If you are trying to log in to the My O2 app

Instead try the web version

https://accounts.o2.co.uk/signin

If that works then delete the app, reboot phone and reinstall

If none of that works then

You can call O2 on 202

Or use the social media links below

Re: cant access 02

Enlli — Tue, 12 Mar 2024 14:02:15 GMT

Lots of problems with My O2 at the moment, but as we are all customers here we can only point you back to O2

If you are trying to log in to the My O2 app

Instead try the web version

https://accounts.o2.co.uk/signin

If that works then delete the app, reboot phone and reinstall

If none of that works then

You can call O2 on 202

Or use the social media links below

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: cant access 02

millie110 — Tue, 12 Mar 2024 14:34:03 GMT

thanks my problem is i cant go back to O2 as mobile doesnt work. i dont have landline. cant spk to agent via chat

Re: cant access 02

Oxonian — Tue, 12 Mar 2024 19:38:40 GMT

@millie110

Both @jonsie and @Enlli have given you social media contact details for O2, whilst Skype is also another route you could consider.

This gives a range of contact details for O2 :-

Unfortunately, this is the sort of issue that I feel is unlikely to be solved by a visit to an O2 retail store. 👍