topic Re: Volt double data in Volt

Volt double data

DAP — Wed, 21 Feb 2024 20:28:33 GMT

i've got 4 lines with o2, one of the lines have the double data the rest dont. the website shows all phones will get double upto a max 20 handsets. ive called loads of times to get this sorted to be told to message this number, go online and request it. i then get the same message back via text or email saying the numbers don't qualify. how is that possible when all taken out at the same time and under one name and address?

Re: Volt double data

gmarkj — Wed, 21 Feb 2024 17:12:32 GMT

Are they all under one login @DAP ?

If not, try using the Volt request link on each.

Do all the addresses on the account match back EXACTLY to the VM one?

Everything we know is in this guide:

You could try messaging on social media - Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Re: Volt double data

Dave_Gra — Wed, 21 Feb 2024 22:42:28 GMT

All account details need to match and the double data will only be applied to any eligible O2 account. If the other sims are Pay as you go for example then these will not be eligible for data boost

Re: Volt double data

DAP — Sat, 24 Feb 2024 07:29:27 GMT

Hi, yes all the numbers were taken out at the same time. All under my name and all pay monthly contracts. That’s what I don’t get, if one of the numbers have the double data then why don’t the rest.

Re: Volt double data

DAP — Sat, 24 Feb 2024 07:31:04 GMT

Hi mate, all accounts are exactly the same. Even the phones are the same, everything about the account are the same lol. It’s strange how they have given me double data on one line but not the other 3.

Re: Volt double data

Dave_Gra — Sun, 25 Feb 2024 14:58:35 GMT

yeah that is strange - sorry i have no suggestions at this point