topic I am with virgin media and O2 am I eligible for a new router.my brother was given one in Volt

I am with virgin media and O2 am I eligible for a new router.my brother was given one

Peter1991 — Sun, 22 May 2022 14:14:24 GMT

I am with virgin media and o2 am I eligible for a new router

Re: I am with virgin media and O2 am I eligible for a new router.my brother was given one

MI5 — Sun, 22 May 2022 14:21:12 GMT

@Peter1991

Virgin would replace your router if faulty but you can claim wifi pods if needed to extend your wifi range.

You need to call VM customer services.

https://www.virginmedia.com/help/contact-us

Re: I am with virgin media and O2 am I eligible for a new router.my brother was given one

madasaf1sh — Sun, 22 May 2022 14:31:44 GMT

@Peter1991

If as part of your Volt Benefits you get upgraded to Gig1 speeds then you will get a new router, however Virgin have supply constraints on Hub 4's and the Hub 5 is still in a testing phase..

Virgin can be contacted on 0345 454 1111 or 150 if you have a Virgin Land line.