Volt. Data upgrade

MargA — Mon, 06 Nov 2023 17:41:20 GMT

In October I upgraded my data allowance on mine, and my husbands mobiles. I am also a Virgin media customer, so qualify for a doubling up of data allowances, and this has been confirmed in two emails from Virgin after conversations with both O2 and Virgin. However , to date, no doubling up has been done on either mobile even though the 14 day period has elapsed. Anyone got any ideas please? I had my old data allowance doubled without a problem. So I am mystified.

Re: Volt. Data upgrade

MI5 — Mon, 06 Nov 2023 17:43:10 GMT

@MargA

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

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Volt. Data upgrade

Re: Volt. Data upgrade