topic Re: Unable to access in Volt

Unable to access

Cj171 — Sun, 22 May 2022 08:36:23 GMT

I’ve been a customer of Virgin Media for years, ever since they took over NTL. Have their broadband, tv, phone packages
Been a customer of O2 for similar length of time

Tried to get Volt, clicked in the right places, message said I was successful.

Following day went to check what my benefits were, message said I was unsuccessful as I didn’t have Virgin broadband.

Is Volt a con!!

Re: Unable to access

pgn — Sun, 22 May 2022 09:08:22 GMT

If you registered, it can take up to 14 days for Volt benefits to be applied, both on the VM side and on the O2 side, @Cj171 - more here:

Re: Unable to access

Enlli — Sun, 22 May 2022 10:34:10 GMT

Yes, up to 14 days although could be quicker. Mine was 8

Just make sure your address in both Virgin Media and O2 match exactly

Re: Unable to access

Cj171 — Sun, 22 May 2022 10:43:16 GMT

Thanks for the reply.

O2 are saying I can’t register because I don’t have Virgin broadband which I’ve had for years. I’ve been at the same address for 26 years

Re: Unable to access

madasaf1sh — Sun, 22 May 2022 12:19:51 GMT

@Cj171

Something will be coming back from Virgin telling them you are ineligible, i would contact Virgin Customer Services on 150 or 0345 454 1111 and ask them to make sure all the details are correct and match exactly...

Re: Unable to access

Cj171 — Sun, 22 May 2022 12:27:25 GMT

Thanks I’ll give that a go