topic Re: WiFi boosters in Volt

WiFi boosters

jaybo1973 — Fri, 15 Sep 2023 18:14:18 GMT

Evening all.

Can someone tell me how to get the WiFi boosters from virgin that I am eligible for with volt? The double speed has done nothing to improve my WiFi signal at home.

Thanks

Re: WiFi boosters

MI5 — Fri, 15 Sep 2023 18:20:58 GMT

@jaybo1973

You need to call virgin Customer service: 0345 454 1111

Re: WiFi boosters

pgn — Fri, 15 Sep 2023 21:03:04 GMT

Run the Virgin Media App's network coverage test, if the results show you have a black spot in your house, Virgin will use that to decide if you will need one or moreof their WiFi Pods sent to you, @jaybo1973. The app prompts you where and how to run the tests.

Good luck!

Re: WiFi boosters

jaybo1973 — Mon, 18 Sep 2023 11:00:23 GMT

Thank you. Do you have to send evidence of this to them. I doubt they trust peoples word knowing virgin

Re: WiFi boosters

MI5 — Mon, 18 Sep 2023 11:03:04 GMT

@jaybo1973

I didn't have to send them anything at all.

I just called and requested one which was sent to me a few days later.

Re: WiFi boosters

jonsie — Mon, 18 Sep 2023 11:06:32 GMT

Nothing needed at all from me only a very simple phone call

They will only send you one

Another phone call was needed in order for me to get a second pod

Re: WiFi boosters

Enlli — Mon, 18 Sep 2023 11:22:12 GMT

If you use the VM Connect App to do the tests it automatically reports back to Virgin

Re: WiFi boosters

pgn — Mon, 18 Sep 2023 12:14:27 GMT

@jaybo1973 wrote:
Thank you. Do you have to send evidence of this to them. I doubt they trust peoples word knowing virgin

The app does the measurement and the reporting back to Virgin Media, as per the guide here: https://www.virginmedia.com/broadband/connect-app

Re: WiFi boosters

gmarkj — Mon, 18 Sep 2023 12:22:51 GMT

When I ordered one I didn't have to scan I just asked for it.
This was a while ago now though, so maybe things have changed...

Re: WiFi boosters

jaybo1973 — Mon, 18 Sep 2023 15:36:00 GMT

Thanks. That's the one I've used. Didn't realise that it sent the results in 👍🏻