topic Re: I have 1 virgin media and 2 02 accounts at same property in Volt

I have 1 virgin media and 2 02 accounts at same property

Spencerdalby — Tue, 22 Aug 2023 15:40:04 GMT

getting sent round in bloody circles by 02 and virgin pointing the finger at each other

we have virgin media broadband at our property which is registered in MY NAME I redeemed VOLT on my DADS 02 account.

I've recently signed up to 02 myself so now we have 2 o2 accounts and one virgin media account which is all registered at one address

im wanting to redeem benefits on MY 02 account

this should be possible as its all registered at the same address

finding it really hard to get an answer

any help is appreciated

Thanks

Re: I have 1 virgin media and 2 02 accounts at same property

MI5 — Tue, 22 Aug 2023 15:46:32 GMT

@Spencerdalby

You should be able to apply from the link in your MyO2

Re: I have 1 virgin media and 2 02 accounts at same property

Spencerdalby — Tue, 22 Aug 2023 15:51:16 GMT

Re: I have 1 virgin media and 2 02 accounts at same property

Spencerdalby — Tue, 22 Aug 2023 15:51:49 GMT

thanks for your reply but this is what I get

Re: I have 1 virgin media and 2 02 accounts at same property

madasaf1sh — Tue, 22 Aug 2023 15:54:26 GMT

@Spencerdalby

Have you waited 14 days since you joined o2? As there is nothing they can do until that time frame has passed.

Another thing do both addresses match exactly, as this is what the whole process relies on.

Re: I have 1 virgin media and 2 02 accounts at same property

Spencerdalby — Tue, 22 Aug 2023 15:56:47 GMT

it hasn't been 14 days no, its like no one at 02 or virgin media are sure if it will actually work it was just a general enquiry when I first spoke to them and its like they're completely unsure due to it already been applied on my dads account

Re: I have 1 virgin media and 2 02 accounts at same property

madasaf1sh — Tue, 22 Aug 2023 16:50:07 GMT

You need to wait until the change of mind period has ended as a new customer before they will apply the Volt Benefits to your account..

It can be quicker, but not very often..

Re: I have 1 virgin media and 2 02 accounts at same property

MI5 — Tue, 22 Aug 2023 17:10:13 GMT

@Spencerdalby

Read the guide I posted and you'll see that everyone gets that nonsense message.

What it really means is that they are processing the request.