topic Re: Virgin to O2 - No Broadband Upgrade in Volt

Virgin to O2 - No Broadband Upgrade

JohnS1 — Wed, 14 Jun 2023 11:11:26 GMT

Hi,

I have broadband, TV etc with Virgin. My Virgin mobile account switched to O2 on 23rd May. The email received said I would receive double data and a broadband upgrade to the next tier. On my O2 app I can see I have double data and a discount but there is nothing about volt or the broadband upgrade. I have spoken to Virgin but not got an answer. O2 customer services didn't seem to understand the problem and said I needed to upgrade my Sim.

Addresses and name are the same on both accounts?

Any help would be appreciated.

Re: Virgin to O2 - No Broadband Upgrade

MI5 — Wed, 14 Jun 2023 11:20:48 GMT

@JohnS1

You need to go back to Virgin as O2 have no control over your broadband.

Re: Virgin to O2 - No Broadband Upgrade

JohnS1 — Wed, 14 Jun 2023 11:28:08 GMT

Thank you for the response, I guessed that might be the case.