topic Re: O2 teams and Fan Fair Alliance to tackle secondary ticketing abuse in O2 Priority

O2 teams and Fan Fair Alliance to tackle secondary ticketing abuse

Martin-O2 — Fri, 01 Jun 2018 09:34:33 GMT

Hey everyone,

Ticket touting has become an increasingly frustrating part of going to see live music and events over recent years and the 74% of the UK population think online ticket touting is becoming a major concern for music fans.

To solve this increasing problem O2 has teamed up with the Fan Fair Alliance to put customers, gig goers and music lovers first in the ticket resale market. To do this O2 will be introducing a series of measures to Priority Tickets in order to minimise abuse of the system.

Updating Priority Tickets terms and conditions to reflect recent changes to the Consumer Rights Act, ensuring tickets are for individuals and not businesses

Working with our venue partners to monitor all pre-sale purchases

A regular cleanse of the Priority Ticket database to remove individuals who no longer meet the minimum criteria and/or abuse the service

Providing FFA advice to O2 customers in order to help them make informed ticket purchasing decision

You can check out the full details over on The Blue and please let us know what you think of the new measures to clamp down on ticket touting below!

Re: O2 teams and Fan Fair Alliance to tackle secondary ticketing abuse

jonsie — Fri, 01 Jun 2018 11:04:35 GMT

It's not before time @Martin-O2

Does this mean an end to Priority tickets being sold at hugely inflated prices on eBay within minutes of the ticket office opening?

Re: O2 teams and Fan Fair Alliance to tackle secondary ticketing abuse

Cleoriff — Fri, 01 Jun 2018 11:21:39 GMT

@jonsie wrote:
It's not before time @Martin-O2
Does this mean an end to Priority tickets being sold at hugely inflated prices on eBay within minutes of the ticket office opening?

I wish that could be controlled @jonsie. though I can't honestly see a way of doing it.... unless tickets were stamped with LARGE PRINT...NOT FOR RESALE?

Re: O2 teams and Fan Fair Alliance to tackle secondary ticketing abuse

viridis — Fri, 01 Jun 2018 11:51:49 GMT

Erm correct me if I'm wrong...
ALL priority customers have a smartphone?
ALL priority customers have the priority app?
They literally must do..
So why not QR code ticket delivery in app?
Immediately ends the resale.

Re: O2 teams and Fan Fair Alliance to tackle secondary ticketing abuse

Glory1 — Fri, 01 Jun 2018 13:12:23 GMT

Good idea @viridis. What do you think @Martin-O2, can it be done?

The resale value of gig tickets are ridiculously inflated and it's the real fans that are always the losers.

Re: O2 teams and Fan Fair Alliance to tackle secondary ticketing abuse

viridis — Fri, 01 Jun 2018 13:16:22 GMT

It can be done, priority already has delivery system and could incorporate fingerprint authentication.
It would be a complete fix in one move

Re: O2 teams and Fan Fair Alliance to tackle secondary ticketing abuse

jonsie — Fri, 01 Jun 2018 13:22:27 GMT

As long as the QR couldn't be forwarded to another number .Not everyone has a phone with fingerprint authorisation.

Re: O2 teams and Fan Fair Alliance to tackle secondary ticketing abuse

viridis — Fri, 01 Jun 2018 13:38:38 GMT

Pin is just as secure.
If they made the qr only visible to that priority app attached to that users number, it would be a complete breakthrough in ticket delivery, I can jump on a plane using in-app QR codes, as long as the delivery is secure, why not?

Re: O2 teams and Fan Fair Alliance to tackle secondary ticketing abuse

viridis — Fri, 01 Jun 2018 13:41:22 GMT

Could create a new priority menu choice "your purchases"

In there, enter o2 password or o2 app pin, and it shows the code.

It would also be quicker, considering most of these concerts are at O2 venues, it would be another perk faster entry via scan.

Lots of potential that in reality wouldn't take too much work.

Re: O2 teams and Fan Fair Alliance to tackle secondary ticketing abuse

jonsie — Fri, 01 Jun 2018 15:13:51 GMT

Great idea @viridis, yes a pin would work great....

Re: O2 teams and Fan Fair Alliance to tackle secondary ticketing abuse

gmarkj — Mon, 04 Jun 2018 09:51:32 GMT

Smashing idea that only requires some work from the company(ies) involved...

Re: O2 teams and Fan Fair Alliance to tackle secondary ticketing abuse

Cleoriff — Mon, 04 Jun 2018 11:17:32 GMT

Yes it is an excellent idea @viridis. Here's hoping this is fed back to the Priority team and others involved.

It would prove they are only interested in the benefits being available to true O2/Priority members.

Re: O2 teams and Fan Fair Alliance to tackle secondary ticketing abuse

Martin-O2 — Mon, 04 Jun 2018 12:18:21 GMT

@jonsie I'm sure it's going to be difficult to stamp out expensive resales completely but hopefully these new measures will help to reduce to the amount.

@viridis I really like your idea! I'll pass it on to the Priority team.