topic Re: Winter Wonderland tickets in O2 Priority

Winter Wonderland tickets

KTrop — Sat, 08 Nov 2025 14:23:01 GMT

Today i used a code for the winterwonder land which gets you a free hotchocolate and free iceskating, however i was unaware that you had to add the iceskating on manually i thought it was automatic. Now when i try to ammend my order the iceskating is not free is there anyway i can get some help with this or have i just been completely stupid?

Re: Winter Wonderland tickets

MI5 — Sat, 08 Nov 2025 14:27:46 GMT

@KTrop

Contact priority using the contact details in the priority app.

Re: Winter Wonderland tickets

KTrop — Sat, 08 Nov 2025 14:31:38 GMT

i couldnt find any help section or contact details

Re: Winter Wonderland tickets

MI5 — Sat, 08 Nov 2025 14:36:59 GMT

@KTrop

Click on My Priority, then the settings icon at the top then contact us half way down.

You can also reach O2 via social media:

Facebook or Instagram https://www.o2.co.uk/abouto2/social-media

Re: Winter Wonderland tickets

KTrop — Sat, 08 Nov 2025 14:36:37 GMT

i just have

manage preferences

faqs

accessibility

give feedback

report a priority app issue

out terms

go to 02.co.uk

Re: Winter Wonderland tickets

MI5 — Sat, 08 Nov 2025 14:45:51 GMT

Use the SM channels in the link I posted above then @KTrop

Re: Winter Wonderland tickets

madasaf1sh — Sat, 08 Nov 2025 14:51:28 GMT

@KTrop

I think you maybe stuck, as the instructions say to add it at the time, as you need to add the rink time, it might be worth speak to the Winter Wonderland team and see if they can do anything, as they are the ones providing the codes,.,.

https://hydeparkwinterwonderland.com/contact-us/