topic Re: Not receiving Blue Monday prize winning emails in O2 Priority

Not receiving Blue Monday prize winning emails

yecar — Sat, 27 Sep 2025 13:07:04 GMT

I haven't received Blue Monday prize winning emails for a while, around since June, despite playing every week - lost out on a number of prizes!

I added noreply@bluemondaysdrops.co.uk and *@bluemondaysdrops.co.uk to my trusted emails list (i.e. not to block) during the summer but still no good.

Earlier this month I've been in touch with the Priority Content team via email, but even then they have still not managed to resolve this not receiving prize email issue.

Anyone able to help please? TIA

Re: Not receiving Blue Monday prize winning emails

madasaf1sh — Sat, 27 Sep 2025 14:56:34 GMT

@yecar

If you are not receiving the emails and o2 have been unable to resolve you need to contact your email provider and get them to investigate, as it might not be getting past there security and heuristics..

Re: Not receiving Blue Monday prize winning emails

MI5 — Sat, 27 Sep 2025 15:28:17 GMT

@yecar

Assume you have checked spam and junk folders?

Re: Not receiving Blue Monday prize winning emails

yecar — Sat, 27 Sep 2025 15:46:48 GMT

My email provider is Microsoft (Hotmail). They've checked, can't see anything wrong. O2 have been investigating for 3 weeks now, but no real answer other than add bluemondaydrops.co.uk to safe sender list, which I have for months.

Check my junk folder numerous times daily, nothing.

Re: Not receiving Blue Monday prize winning emails

yecar — Sat, 27 Sep 2025 15:49:56 GMT

@Dave-O2 are you able to help please?

Re: Not receiving Blue Monday prize winning emails

madasaf1sh — Sat, 27 Sep 2025 17:53:10 GMT

I have a feeling this is down to Hotmails (garbage) new anti bulk email policy, which dumps emails from email addresses that send more than 5000 emails... (from my day job we see this more and more)..

What happens if you set up a gmail account and get the email sent to that email address?

Like a lot if people I dumped the absolute joke that Hotmail has become, and I advise anyone against using it..

Re: Not receiving Blue Monday prize winning emails

yecar — Sat, 27 Sep 2025 19:13:30 GMT

Interestingly, a few of my friends use Hotmail and Outlook, both Microsoft, but they have no issues.

I am unable to change where my emails are sent when I claim my prize, my email is pre-populated and greyed out so can't change.

Re: Not receiving Blue Monday prize winning emails

Oxonian — Sun, 28 Sep 2025 13:48:24 GMT

@yecar

You have already requested help from @Dave-O2 and he will be back tomorrow (Monday).

Re: Not receiving Blue Monday prize winning emails

Dave-O2 — Mon, 29 Sep 2025 09:36:33 GMT

Morning @yecar

So i can take a closer look, please drop me a PM with your mobile number, email address & prizes won including dates 👍

Re: Not receiving Blue Monday prize winning emails

yecar — Mon, 29 Sep 2025 14:33:20 GMT

Thanks @Dave-O2, PM sent

Re: Not receiving Blue Monday prize winning emails

Dave-O2 — Mon, 29 Sep 2025 15:15:32 GMT

Thanks @yecar

I have your PM and i'll be back in touch as soon as possible. More likely tomorrow now 👍

Re: Not receiving Blue Monday prize winning emails

yecar — Mon, 29 Sep 2025 20:34:30 GMT

Thanks @Dave-O2

Re: Not receiving Blue Monday prize winning emails

yecar — Wed, 22 Oct 2025 23:40:39 GMT

Thanks to all the help from @Dave-O2 , issue is resolved. Emails are now received at an alternative (Gmail) account.

Re: Not receiving Blue Monday prize winning emails

Andrewparkes — Wed, 17 Dec 2025 10:42:13 GMT

I’ve got the exact same issue, been ongoing for weeks and getting nowhere. The problem is the same as the note in message 7, how can I get this resolved as the people I’ve spoken to seem absolutely clueless

Re: Not receiving Blue Monday prize winning emails

pgn — Wed, 17 Dec 2025 11:15:29 GMT

@Andrewparkes wrote:
I’ve got the exact same issue, been ongoing for weeks and getting nowhere. The problem is the same as the note in message 7, how can I get this resolved as the people I’ve spoken to seem absolutely clueless

Have you tried contacting the Priority team, @Andrewparkes? Here's one way to do that:

https://community.o2.co.uk/t5/O2-Priority/Magazine-subscription-offer/m-p/1821943/highlight/true#M8070