topic Re: O2 Priority saying I need to top up in order to access app. in O2 Priority

O2 Priority saying I need to top up in order to access app.

RisD0m — Wed, 03 Sep 2025 14:09:19 GMT

I have recently got a PAYG sim card, and I have topped up with £10, however every time I try to access and log in to my O2 Priority app, it sends me a text saying I need to top up - followed by a link to the web top up page.
I have been into a O2 Store and they have confirmed that my account is active and has been topped up.

So far I have uninstalled the app and re-installed it but that doesn't seem to have helped.

The message displayed after attempting to log in is:

"Sorry, there was a problem with your request"

"try again later" followed by a log out of O2 button.

I also then receive the aforementioned text asking me to top up, saying:

"To continue enjoying Priority, please top up here: https://www.o2.co.uk/wetopup/ and then click 'Resend Code' on the Priority app."

Unsure if anyone else has had this issue and how they managed to access O2 Priority.

Re: O2 Priority saying I need to top up in order to access app.

gmarkj — Wed, 03 Sep 2025 14:29:02 GMT

If you've only just topped up, try giving it a couple of days @RisD0m

You could also try using the website as the app does occasionally have a moment or two...

Re: O2 Priority saying I need to top up in order to access app.

Enlli — Wed, 03 Sep 2025 14:54:56 GMT

@gmarkj Priority is App only now....no website

Re: O2 Priority saying I need to top up in order to access app.

madasaf1sh — Wed, 03 Sep 2025 15:58:14 GMT

@Enlli

You can still use the website for tickets, you just have to use a specific URL

https://priority.o2.co.uk/tickets

You have to have signed up via the App first though

Re: O2 Priority saying I need to top up in order to access app.

MI5 — Wed, 03 Sep 2025 16:10:27 GMT

@RisD0m

Try O2 on 4445 for help.

Re: O2 Priority saying I need to top up in order to access app.

RisD0m — Wed, 03 Sep 2025 16:49:23 GMT

Thanks for this - have tried the website now and comes up with a message saying my phone number has not been activated - I will probably do as @gmarkj suggested, wait a few days and then can always call support on Monday or Tuesday - thanks all for the support and help.

Re: O2 Priority saying I need to top up in order to access app.

gmarkj — Wed, 03 Sep 2025 17:47:12 GMT

@Enlli wrote:

@gmarkj Priority is App only now....no website

Oh. Must have missed that memo!

Re: O2 Priority saying I need to top up in order to access app.

GeorgiaCubbin — Thu, 11 Sep 2025 15:45:24 GMT

Are you still having this issue? I’m currently unable to resolve it

Re: O2 Priority saying I need to top up in order to access app.

pgn — Thu, 11 Sep 2025 20:37:22 GMT

@GeorgiaCubbin wrote:
Are you still having this issue? I’m currently unable to resolve it

See if the Forum Manager, @Dave-O2, can help - he'll probably reach out to you in the morning, @GeorgiaCubbin 👍🏼

Re: O2 Priority saying I need to top up in order to access app.

Dave-O2 — Fri, 12 Sep 2025 09:55:56 GMT

Thanks @pgn

@GeorgiaCubbin Please drop me a PM with some further details and i'll take a closer look 👍

Re: O2 Priority saying I need to top up in order to access app.

AG655 — Mon, 15 Sep 2025 09:09:03 GMT

Is there any way to resolve this? I’ve contacted support on insta with no resolution so far. Been stuck with same issue for nearly two weeks.

Re: O2 Priority saying I need to top up in order to access app.

manos89 — Mon, 15 Sep 2025 09:11:37 GMT

Im getting the same error. I have the number for a week, but when I try to log in I receive the message "top up to login" and from the site I get "your phone number has not yet been activated"

Re: O2 Priority saying I need to top up in order to access app.

pgn — Mon, 15 Sep 2025 09:22:10 GMT

A couple more Priority "phone number not activated" issues for you @Dave-O2

@manos89 @AG655 - expect a message from Dave later today asking for more info via Forum Private Message.

If you use certain e-mail providers (GMail is one exampe), these replies may end up in your Spam or Junk folder, please keep an eye there for replies as well.

Good luck!

Re: O2 Priority saying I need to top up in order to access app.

Dave-O2 — Mon, 15 Sep 2025 10:06:47 GMT

Thanks @pgn

@manos89, @AG655 Please drop me a PM with your mobile numbers and i'll take a look 👍

Re: O2 Priority saying I need to top up in order to access app.

Michaelrs — Mon, 15 Sep 2025 10:55:58 GMT

I've sent a PM too as I'm having the same issue, please help.

Re: O2 Priority saying I need to top up in order to access app.

MTCoster — Mon, 27 Oct 2025 12:10:43 GMT

Another one with the same issue here! Can't seem to find the option to send a PM though, @Dave-O2

Re: O2 Priority saying I need to top up in order to access app.

Dave-O2 — Mon, 27 Oct 2025 13:10:14 GMT

Afternoon @MTCoster

I have your PM and i'll be back in touch as soon as i can 👍

Re: O2 Priority saying I need to top up in order to access app.

Ianm25 — Thu, 30 Oct 2025 16:38:35 GMT

I have nothing been solved yet

Re: O2 Priority saying I need to top up in order to access app.

Ianm25 — Thu, 30 Oct 2025 16:39:21 GMT

Me too, still got the problem

Re: O2 Priority saying I need to top up in order to access app.

Ianm25 — Thu, 30 Oct 2025 16:39:52 GMT

Me too