topic Re: o2 Priority not working in O2 Priority

o2 Priority not working

GigGoer — Mon, 25 Aug 2025 21:30:43 GMT

Any chance that the o2 Priority App might actually start to work? Have not been able to access it for some weeks now and the concert access is one of the key reasons why I’m with o2.

Re: o2 Priority not working

MI5 — Mon, 25 Aug 2025 21:53:52 GMT

@GigGoer

I've not had a problem with it.

Have you tried deleting the app, rebooting phone and reinstalling?

Re: o2 Priority not working

GigGoer — Tue, 26 Aug 2025 00:11:40 GMT

I’ve tried that but still getting the same error message.

Re: o2 Priority not working

madasaf1sh — Tue, 26 Aug 2025 07:34:46 GMT

@GigGoer

It might help if you actually post the error?

As no problems here and none for my wife either..

Re: o2 Priority not working

willbashy — Tue, 26 Aug 2025 13:18:31 GMT

Hi,

I am having similar issues, when I try to login into the app it prompts me to login with either my o2 login or Virgin media login. If I try o2 I get the verification code text to my phone, after entering that it says 'something went wrong, please log out'. This is just an endless cyle, Virgin media login has a similar outcome.

If I try to open the app on 5G the app freezes for 20 seconds and crashes.

I would appreciate any help with this issue as I was hoping to use priority tomorrow morning. I have contacted O2 on twitter but I know their response time can be slow.

Re: o2 Priority not working

pgn — Tue, 26 Aug 2025 14:02:52 GMT

There will be no response from O2's Social Media team on Twitter, @willbashy - try the Facebook link directly below to contact them, or try Instagram if you use it.

Re: o2 Priority not working

willbashy — Tue, 26 Aug 2025 14:31:48 GMT

Thank you, I will try them here - seems like lots of people are having the same issue but no obvious fix

Re: o2 Priority not working

GigGoer — Tue, 26 Aug 2025 22:02:46 GMT

It says ‘Sorry, there was a problem with your request. Try again later’ and logs me out.

Re: o2 Priority not working

GigGoer — Tue, 26 Aug 2025 22:04:19 GMT

I have been in touch with o2 today via Instagram and no resolution yet. Was hoping to get Priority tickets tomorrow 😖

Re: o2 Priority not working

madasaf1sh — Wed, 27 Aug 2025 06:16:41 GMT

@GigGoer

This might be a daft question, buy you have updated the app and it might be worth clearing the app cache and data via the phone.

Other than that my only advise is dont try late at night, it sounds daft but that is when vmO2 do maintenance work..

Good Luck with CS

Re: o2 Priority not working

MI5 — Wed, 27 Aug 2025 08:19:15 GMT

@madasaf1sh wrote:
@GigGoer

This might be a daft question, buy you have updated the app and it might be worth clearing the app cache and data via the phone.

According to their answer to my first question, yes.

Re: o2 Priority not working

manos89 — Thu, 11 Sep 2025 13:40:26 GMT

I am having the same issue. I have a new number since yesterday, and I can't log in to Priority app (neither through the browser site). Every time, I add my number and then it returns: "Sorry, there was a problem with your request. Try again later". I have deleted the app and added it again, cleared cache etc, and still nothing. Support just logged my complaint but couldn't help resolve the issue.

Re: o2 Priority not working

pgn — Thu, 11 Sep 2025 13:50:51 GMT

@manos89 wrote:
I am having the same issue. I have a new number since yesterday, and I can't log in to Priority app (neither through the browser site). Every time, I add my number and then it returns: "Sorry, there was a problem with your request. Try again later". I have deleted the app and added it again, cleared cache etc, and still nothing. Support just logged my complaint but couldn't help resolve the issue.

It may take a few days for your new number to be fully registered on all of O2's back-end systems.

Also note the Web version of O2 Priority was taken away some weeks ago, so you are restricted to just the app. Give it a couple of days, try registration again over the weekend or on Monday coming during O2 business hours @manos89

Re: o2 Priority not working

manos89 — Fri, 12 Sep 2025 07:08:08 GMT

Thank you!
Now I receive the message "You need to top up to use Priority", but I have already topped up twice and I have £15 on my account, so I guess I'll keep checking until it logs me in.

Re: o2 Priority not working

pgn — Fri, 12 Sep 2025 07:16:10 GMT

Good luck, @manos89!