topic Cannot login to Priority in O2 Priority

Cannot login to Priority

Tyla_Shane_1 — Mon, 07 Jul 2025 21:29:08 GMT

Hi,

I receive this error message when I try and login to Priority on the app and on the web.

“Sorry, there was a problem with your request”

My device is up to date, and so is the app. Please advise.
Thank you.

Re: Cannot login to Priority

jonsie — Mon, 07 Jul 2025 21:50:27 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2