topic Re: O2 Priority Competition Win - Tickets not received and event in two days. in O2 Priority

O2 Priority Competition Win - Tickets not received and event in two days.

LydM — Mon, 28 Apr 2025 12:58:42 GMT

I have recently won an O2 Priority competition on for a pair of tickets to the Louis Theroux Q&A at O2 London.

I have replied to the RSVP email (received 15th April 2025) and received correspondence back saying a member of the O2 Team will be in touch with further details.

Since that date, I have had no tickets or confirmation of tickets for this event. The event takes place in two days (30th April 2025) and I am coming from the North of England so travel and accommodation is still to be arranged in this short time while we wait for tickets/confirmation.

I have contacted via email a couple of times, called multiple O2 CS numbers, TicketMaster/Weticketit numbers, and live chat and been taken round in circles with no definitive help.

Based on other community posts I have seen resolved around this matter, @Dave-O2 has been recommended as a problem solver.

Any help is massively appreciated!

Thank you,

Lydia.

Re: O2 Priority Competition Win - Tickets not received and event in two days.

gmarkj — Mon, 28 Apr 2025 14:41:04 GMT

Just a heads up @LydM , @Dave-O2 is not in work today so he will pick back up tomorrow

Re: O2 Priority Competition Win - Tickets not received and event in two days.

madasaf1sh — Mon, 28 Apr 2025 14:49:56 GMT

@LydM

Someone asked this in another post and the advice was to contact the company who runs the competition, as you say is weticket it

The number I think I gave last time was 0203 650 3132 and ask them, think are responsive on that number...

o2 / ticketmaster etc wont have a clue on customer services..

Re: O2 Priority Competition Win - Tickets not received and event in two days.

LydM — Mon, 28 Apr 2025 15:02:19 GMT

Thank you! I tried the number but it rings out. Emailed their support email mentioned at voicemail message.

Re: O2 Priority Competition Win - Tickets not received and event in two days.

LydM — Mon, 28 Apr 2025 15:02:37 GMT

Thanks for letting me know!

Re: O2 Priority Competition Win - Tickets not received and event in two days.

Dave-O2 — Tue, 29 Apr 2025 11:04:41 GMT

Thanks for the tag @gmarkj

Afternoon @LydM

So i can get this chased, can you please drop me a PM with your name, mobile number and email address?

Thanks.

Re: O2 Priority Competition Win - Tickets not received and event in two days.

LydM — Tue, 29 Apr 2025 13:13:40 GMT

Thanks Dave, I have sent you a message