topic Re: Problems logging in Priority in O2 Priority

Problems logging in Priority

MJG — Mon, 10 Feb 2025 23:07:30 GMT

Hi.

Is anyone else having problems logging into the Priority app?

I have successfully used it in the past, but when trying to log in these last few days I input my O2 number, receive the security code, but then get a message saying ‘there was a problem with your request’.

i have tried re-installing the app.

Thanks,

Matthew

Re: Problems logging in Priority

Enlli — Mon, 10 Feb 2025 23:18:49 GMT

I had a problem earlier today, but it seems to have sorted itself

Re: Problems logging in Priority

AlexanderMTTH — Tue, 11 Feb 2025 07:54:38 GMT

I had the same issue. All sorted now.

Re: Problems logging in Priority

Cleoriff — Tue, 11 Feb 2025 11:46:25 GMT

Yes there was an issue earlier but working now.

Re: Problems logging in Priority

Oxonian — Tue, 11 Feb 2025 19:04:12 GMT

For the future @MJG, it is worth bearing in mind that you can log into Priority on the web as an alternative to using the app :-

Priority: Our pick of the best offers and prize draws. - Priority - Priority (o2.co.uk)

https://priority.o2.co.uk/

Re: Problems logging in Priority

Rocker666 — Sun, 02 Mar 2025 08:10:04 GMT

I’ve been having the same issue for the last month. I’ve deleted and re installed app but same result. The screen gives a choice to ‘sign in’ with either O2 or Virgin Media. You tap the O2 option and it pushes you through the virgin sign in.

Re: Problems logging in Priority

madasaf1sh — Sun, 02 Mar 2025 08:52:00 GMT

@Rocker666

What phone / Software versions are you using??

As not seeing the problem on my iPhone (OS 18.4.1) or Pixel 9 Pro Fold (OS Android 16 Beta 2)??

Re: Problems logging in Priority

Oxonian — Sun, 02 Mar 2025 15:02:44 GMT

As I mentioned above @Rocker666, it is worth bearing in mind that you can log into Priority on the web as an alternative to using the app :-

Priority: Our pick of the best offers and prize draws. - Priority - Priority (o2.co.uk)

https://priority.o2.co.uk/

Success or failure with a web log-in might help to narrow the problem down. 😀

Re: Problems logging in Priority

priorityissue — Thu, 17 Apr 2025 07:41:58 GMT

Getting the same with mine now as well

Re: Problems logging in Priority

Cleoriff — Thu, 17 Apr 2025 08:03:42 GMT

@priorityissue

Have you tried logging in via a PC? I'm currently using a laptop and have no issues.

Or delete the app and reinstall. That will update it.