topic Re: Can’t log in in O2 Priority

Can’t log in

DMarcel — Tue, 18 Feb 2025 20:35:39 GMT

I’m a business customer and for about 12 months I’ve not been able to log into Priority as I’m met with a ‘sorry there was a problem with your request’ message when logging into the app. I assumed o2 had removed access to business customers but looking online this doesn’t seem to be the case. Anyone have any ideas on how to log in successfully?

Re: Can’t log in

MI5 — Tue, 18 Feb 2025 20:44:26 GMT

@DMarcel

Have you tried deleting app, rebooting and reinstalling?

If so, give O2 a call on 8002

Re: Can’t log in

Oxonian — Wed, 19 Feb 2025 19:55:37 GMT

You @DMarcel could try logging into Priority on the web at :-

Priority: Our pick of the best offers and prize draws. - Priority - Priority (o2.co.uk)

https://priority.o2.co.uk/

Re: Can’t log in

Kim23 — Tue, 25 Feb 2025 19:17:12 GMT

I have this every time there is an iOS update on my mobile. It’s absolutely infuriating!!! I have no solution other than keep trying sadly/and complaining to O2. Just thought you’d like to know you’re not alone!!!

Re: Can’t log in

Oxonian — Tue, 25 Feb 2025 19:54:28 GMT

A warm welcome @Kim23 to this O2 customer to customer community.

If that comment is aimed at @DMarcel, it requires at tag thus. 👍

Re: Can’t log in

Dave-O2 — Fri, 28 Feb 2025 10:43:30 GMT

Good morning @DMarcel, @Kim23

Can you please test if you're still having login issues today?

Please download the latest update, if one is showing 👍