topic Re: O2 Priority PreSale Ticket Issue in O2 Priority

O2 Priority PreSale Ticket Issue

cool_daz — Wed, 11 Sep 2024 13:11:08 GMT

Hi,

I am trying for the first time to access PreSale tickets.

The Event is for: Imagine Dragons: LOOM World Tour.

When I click on 'Get Tickets' via the link: Ticket Details - Priority (o2.co.uk)

it brings me to Ticketmaster.

However, on Ticketmaster it tells me:

Happening now

Priority from O2

However, there is no option to purchase any tickets.

I get this same issue on the web or on the phone.

I have tried uninstalling and reinstalling the Priority App on the phone but no joy.

I have cleared the cache, also no joy.

Any help would be greatly appreciated

Thank-you

Re: O2 Priority PreSale Ticket Issue

madasaf1sh — Wed, 11 Sep 2024 13:21:40 GMT

@cool_daz

Best thing to do is contact Ticket Master direct, as it could be all pre sale tickets have been sold.

Re: O2 Priority PreSale Ticket Issue

cool_daz — Wed, 11 Sep 2024 14:08:34 GMT

Hey,

Thank-you for the response.

As a further test, I have tried other artists (Jamie Webster; Michael Ball & Alfie Boe: Together At Home) that have their PreSale happening now also but I get the same issue (there is no option to purchase any tickets).

Thanks,

Re: O2 Priority PreSale Ticket Issue

AshSA — Thu, 12 Sep 2024 07:15:05 GMT

Same here 😞

Re: O2 Priority PreSale Ticket Issue

madasaf1sh — Thu, 12 Sep 2024 07:28:54 GMT

Sounds like a problem with the Ticket Sellers, as all o2 do is pass you to them to search and book the seats.. So might be worth using X to message Ticket Master or AXS (whoever the ticket seller is )

Re: O2 Priority PreSale Ticket Issue

Arron96 — Thu, 12 Sep 2024 10:19:04 GMT

Same issue! Tells me tickets are on sale but no option to buy them

Re: O2 Priority PreSale Ticket Issue

Cleoriff — Thu, 12 Sep 2024 10:38:06 GMT

@Arron96

The pre sale tickets are probably all used up. Contact the ticket seller to check.

Re: O2 Priority PreSale Ticket Issue

Fbm4 — Wed, 23 Oct 2024 09:18:37 GMT

You need to delete the Ticketmaster app while purchasing the priority ticket, so the Internet browser opens. Remember to be logged in your Ticketmaster account.

In my case, the Ticketmaster app didn't recognize the O2 priority link and by default, it's opened when you click on the O2 app. Uninstalling it solved the issue.

Re: O2 Priority PreSale Ticket Issue

Oxonian — Fri, 25 Oct 2024 15:41:52 GMT

Welcome to this O2 customer to customer community forum @Fbm4 and thank you for that potential solution.

We need to tag @Arron96, @cool_daz and @AshSA so that they see you suggestion. 👍

Re: O2 Priority PreSale Ticket Issue

Mattyj86 — Fri, 07 Feb 2025 09:01:05 GMT

This worked for me, thanks 👍

Re: O2 Priority PreSale Ticket Issue

Cap — Thu, 13 Feb 2025 22:39:00 GMT

Yes deleting the ticketmaster app worked for me