topic Railcard offer not working 26-30 railcard in O2 Priority

Railcard offer not working 26-30 railcard

SBell — Sat, 30 Nov 2024 13:10:35 GMT

Please can you tell me why the 26-30 £10 railcard offer is not working? I'm assuming this is a mistake because every other railcard is listed in the T&C's?

And if not - why are we being penalised as 26-30 year olds? It isn’t fair

Thanks,

Christina

Re: Railcard offer not working 26-30 railcard

MI5 — Sat, 30 Nov 2024 13:41:38 GMT

@SBell

The terms state:

The £10 railcard is available for six different types of railcard:

Network, 16-25, Disabled Persons, Family & Friends, Senior, and Two Together.

So for whatever reason, that age group is not included in the offer.

As customers we wouldn't know why and I doubt customer services would either.

ATOC Ltd manages Railcards on behalf of Britain's train companies, so maybe it is them you need to ask?

Re: Railcard offer not working 26-30 railcard

jonsie — Sat, 30 Nov 2024 14:13:58 GMT

That😯 awful realisation that you are no longer a young person.....😲

Re: Railcard offer not working 26-30 railcard

SBell — Sat, 14 Dec 2024 20:57:56 GMT

Thanks for letting me know. I will contact them