topic Re: How to switch between lines on Priority in O2 Priority

How to switch between lines on Priority

AlysSavery — Fri, 08 Nov 2024 22:35:05 GMT

Hi, my mum recently broke her phone so I gave her my old one + transferred her SIM into it. However, her O2 priority app still seems to be attached to my phone number instead of hers (meaning that if I activate an offer it appears on her phone as well as mine). We can't seem to figure out how to switch it to her mobile number. Tried signing out and back in again + deleting and re-downloading the app already. Thanks!

Re: How to switch between lines on Priority

MI5 — Fri, 08 Nov 2024 22:38:07 GMT

@AlysSavery

Did you reboot phone after deleting app before downloading again?

Re: How to switch between lines on Priority

AlysSavery — Sun, 10 Nov 2024 08:29:34 GMT

Hi, unfortunately this didn't work. Do you know what else we can try?

Re: How to switch between lines on Priority

pgn — Sun, 10 Nov 2024 10:33:09 GMT

Check the website version @AlysSavery - you may need to use an incognito tab in your browser to be prompted for the correct phone number again (or clear cookies): https://priority.o2.co.uk/

Re: How to switch between lines on Priority

MI5 — Sun, 10 Nov 2024 11:03:02 GMT

@AlysSavery wrote:
Hi, unfortunately this didn't work. Do you know what else we can try?

I can only suggest contacting O2 to check things on their side.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)