topic Re: Priority app doesn't recognize O2 no. as being from O2 in O2 Priority

Priority app doesn't recognize O2 no. as being from O2

Anonymous — Sat, 21 Oct 2017 22:49:26 GMT

Date and time are sent correctly, 1 month and a half has passed since I signed up with O2, help !!

Re: Priority app doesn't recognize O2 no. as being from O2

Cleoriff — Sun, 22 Oct 2017 07:35:34 GMT

Hi @Anonymous Have a look at the Priority FAQ's. Particularly the part about registering .

https://priority.o2.co.uk/faq It gives you many trouble shooting tips.

If you still have problems then contact customer services https://www.o2.co.uk/contactus

Re: Priority app doesn't recognize O2 no. as being from O2

MI5 — Sun, 22 Oct 2017 08:24:29 GMT

Apparently no longer works on tablets according to o2 but I know of a few people who do have it on their tablets.
It’s all to do with receiving a text code during registration.

Re: Priority app doesn't recognize O2 no. as being from O2

jonsie — Sun, 22 Oct 2017 14:17:38 GMT

I still have it installed on my tablet but it's asking now for a mobile number. I ported that number to EE so if I put my contract number in it stops working on the mobile. However I can alternate between the two by getting a text each time.

Priority is supported on tablets despite what customer service are saying.

Re: Priority app doesn't recognize O2 no. as being from O2

Anonymous — Sun, 22 Oct 2017 14:20:58 GMT

Sorted it, reinstalled the app. - feeling stupid right now - 🙃

Re: Priority app doesn't recognize O2 no. as being from O2

jonsie — Sun, 22 Oct 2017 15:12:19 GMT

@Anonymous wrote:
Sorted it, reinstalled the app. - feeling stupid right now - 🙃

Well done. I'm glad you sorted it. No need to feel stupid at all, just goes to show we can teach customer service a few things 😁

Re: Priority app doesn't recognize O2 no. as being from O2

Cleoriff — Sun, 22 Oct 2017 16:59:13 GMT

So pleased it's sorted @Anonymous