topic Changes to my account. I didn't ask for any changes in O2 Priority

Changes to my account. I didn't ask for any changes

Crescent — Fri, 28 Jun 2024 07:07:54 GMT

I did not contact O2 on 6 June to make any changes to my account. Please advise what has happened

Re: Changes to my account. I didn't ask for any changes

TallTrees — Fri, 28 Jun 2024 07:12:58 GMT

Dear @Crescent

You need to contact o2 customer services

We are a customer based community no access to your account

HERE

Re: Changes to my account. I didn't ask for any changes

gmarkj — Fri, 28 Jun 2024 09:58:53 GMT

This is an update we had from o2 @Crescent

We advised customers of this change via email in May and that you'd receive a notification when this is complete.

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app

https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

Please refer to the email sent in May for additional information.