topic Re: Disabled access tickets in O2 Priority

Disabled access tickets

sponjmonki — Sun, 21 Apr 2019 14:36:24 GMT

Is it possible to buy disabled access tickets during priority booking period?

Re: Disabled access tickets

MI5 — Thu, 19 Apr 2018 05:23:03 GMT

Good question which I would guess depends on the venue or event, however, I’ll tag @Marjo and @Martin-O2 as I think this will need checking with the priority team.

Re: Disabled access tickets

Martin-O2 — Thu, 19 Apr 2018 08:14:04 GMT

Thanks for the mention @MI5!

@sponjmonki I'll ask the Priority team for you now. I'll give you a shout once I have a response.

Re: Disabled access tickets

Cleoriff — Thu, 19 Apr 2018 08:40:00 GMT

I think there probably is an option @Martin-O2.

When I went to the O2 Academy in Birmingham there were 2 rows of people queuing. The Prority queue and others (like me). The Priority queue had at least 3 people in wheelchairs waiting.

Now whether they were disabled customers and had bought tickets via Priority so were just waiting in that queue remains to be seen...

Re: Disabled access tickets

jonsie — Thu, 19 Apr 2018 11:24:16 GMT

I've never seen it as an option but there again I wasn't disabled last time.

Re: Disabled access tickets

Martin-O2 — Thu, 19 Apr 2018 12:35:01 GMT

Hey @sponjmonki, @MI5, @Cleoriff, @jonsie I've had a response and it is indeed possible to book disabled access Priority Tickets for The O2 arena!

This can only be done over the phone as requirements need to be discussed to ensure that the guests needs can be properly met. You can get more info on this process by going to the Priority FAQ section and selecting Seating and Access from the list.

Any further questions please let me know.

Re: Disabled access tickets

Cleoriff — Thu, 19 Apr 2018 13:41:14 GMT

Good to hear @Martin-O2 Thanks for the clarification

Re: Disabled access tickets

sponjmonki — Thu, 19 Apr 2018 14:09:14 GMT

Thanks for your help Martin I'll check it out.

Re: Disabled access tickets

Martin-O2 — Thu, 19 Apr 2018 14:44:52 GMT

No problem guys! Happy to help.

Re: Disabled access tickets

sponjmonki — Thu, 19 Apr 2018 15:51:18 GMT

Glad I asked, tickets bought. Thanks again for your help Martin , very much appreciated.

Re: Disabled access tickets

Martin-O2 — Thu, 19 Apr 2018 15:57:56 GMT

Awesome news @sponjmonki! I'm really pleased to got the tickets you wanted. What are you going to see?

Re: Disabled access tickets

sponjmonki — Thu, 19 Apr 2018 16:08:22 GMT

Robert Plant and Van Morrison at Blues Fest O2 Arena.

Re: Disabled access tickets

Cleoriff — Thu, 19 Apr 2018 18:00:27 GMT

@sponjmonki wrote:
Robert Plant and Van Morrison at Blues Fest O2 Arena.

Now that should be absolutely brilliant @sponjmonki. Didn't know Robert Plant had teamed up with Van Morrison for this. Jealous much?

Re: Disabled access tickets

jonsie — Thu, 19 Apr 2018 21:59:39 GMT

brilliant you got the tickets and its good to know that disabled seats are indeed an option through Priority

Re: Disabled access tickets

Martin-O2 — Fri, 20 Apr 2018 11:08:53 GMT

Great choice @sponjmonki I'm sure you'll have an awesome time!

Re: Disabled access tickets

James01 — Wed, 30 Oct 2019 09:19:56 GMT

What number do I need to phone on?

Re: Disabled access tickets

MI5 — Wed, 30 Oct 2019 09:30:10 GMT

@James01

How can I book disabled access Priority Tickets for The O2 arena?

Disabled access tickets are only offered over the phone, these can’t be offered online as those positions need to be discussed with the guests to make sure that their needs are being met fully and that they understand where the seats are, what the view is like, where the facilities are, etc, to ensure that the seats fit their access requirements. This is to save guests with access needs booking any tickets which may turn out to be unsuitable and stop their full enjoyment of the show. The O2 arena operates a dedicated disabled access booking line
- Call 02084633359
- Customers outside the UK: +442084633359
- Typetext 1800102084633359
- Email: access@theo2.co.uk
Phone line opening times differ on Priority on sale dates. See event details for timings.
Seating configurations may change between events, so we recommend you call The O2's dedicated disabled access line to discuss your seating requirements.
For further information on access at The O2 please see https://www.theo2.co.uk