topic Re: O2 account reactivated on credit report in O2 Priority

O2 account reactivated on credit report

Louise1991 — Thu, 18 Apr 2024 15:16:06 GMT

Hi,

I closed my account October last year and just got a message on my credit report saying my account has just been reactivated this month. It was a contract sim that I had completed. I've not had any communication from o2 in regards to this and I have no reactivated it.

Re: O2 account reactivated on credit report

MI5 — Thu, 18 Apr 2024 15:25:00 GMT

@Louise1991

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Re: O2 account reactivated on credit report

Enlli — Thu, 18 Apr 2024 15:25:03 GMT

Strange. How did you close the account?

I'm wondering if this is another effect of O2's change of thiet customer management system.

Can only suggest you contact O2 by one of the methods in this guide

Re: O2 account reactivated on credit report

jonsie — Thu, 18 Apr 2024 16:51:47 GMT

Are you sure you haven't been charged every month since you closed the account @Louise1991 ?

Re: O2 account reactivated on credit report

JohnSmith18o424 — Thu, 18 Apr 2024 20:10:09 GMT

Exactly the same situation here, ended my contract in October, no payments since then. My credit report has alerted me to the account reopening today

Re: O2 account reactivated on credit report

MI5 — Thu, 18 Apr 2024 20:13:00 GMT

@JohnSmith18o424

Same advice as above then.

Obviously some system updates have screwed things up again.

Re: O2 account reactivated on credit report

Tad1r — Fri, 26 Apr 2024 05:14:55 GMT

I have the same issue. Ended contract in Dec and changed to payg. Now on my credit report today - 52 points as missed o2 payment. I'm fuming. Did you get your issue resolved? And who did you speak to please

Re: O2 account reactivated on credit report

Enlli — Fri, 26 Apr 2024 06:00:47 GMT

@Tad1r You will need to tag members with the@ symbol if you want then to see your post

Same advice as above contact Payment Management