topic VAT invoices in O2 Priority

VAT invoices

confused_user — Sat, 13 Apr 2024 18:04:57 GMT

You appear to have stopped allowing me to download VAT bills.

How do I get VAT bills / invoices now?

Also, how can I move to paper billing, including getting VAT invoices that way? Is that free?

Thanks.

MI5 — Sat, 13 Apr 2024 18:11:12 GMT

A full paper bill is £2.50 per month.

To get a vat bill you need to contact O2

pgn — Sat, 13 Apr 2024 20:15:32 GMT

Screenshots here https://community.o2.co.uk/t5/Pay-Monthly/i-want-VAT-bills/m-p/1710116/highlight/true#M273744 , screenshots from the new version of MyO2 via web show the info about VAT Bill enablement on your account, @confused_user - I'd try the Social Media route to go about getting these re-enabled on your account. It is in the Contact info shared above, or in the link just below this post. Good luck!

confused_user — Sun, 14 Apr 2024 15:55:24 GMT

Thanks. I'll look into it.

Only after I hit send did I suddenly realise that I was posting to the community and not O2 itself!

confused_user — Sun, 14 Apr 2024 16:07:30 GMT

ok; thanks. will loom into it.