topic Re: Competition win in O2 Priority

Competition win

Ryan9995 — Mon, 18 Mar 2024 13:47:03 GMT

I have received emails to inform me that I have won the recent Shogun competition with flights to Japan.

I am hoping there is a contact for O2 priority who can contact me to actually verify this as I’m concerned of a scam and don’t want to get too excited.

Re: Competition win

Bambino — Mon, 18 Mar 2024 13:51:56 GMT

@Ryan9995 Don't click on any links in any emails you've received, or give out any information. Speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: Competition win

Ryan9995 — Mon, 18 Mar 2024 14:06:30 GMT

Unfortunately I’ve tried calling O2 and they have no access to whatever O2 priority do apparently so we’re not very much help on the matter.

I’m struggling to find any actual contact for O2 Priority to help me verify

Re: Competition win

MI5 — Mon, 18 Mar 2024 14:32:21 GMT

@Ryan9995

Yet more crap from customer service I'm afraid.

Priority contact is through regular CS so keep trying.

Re: Competition win

Bambino — Mon, 18 Mar 2024 14:37:44 GMT

@Ryan9995 I find that hard to believe that they have no access. I would still be wary and not proceed until you get some sort of verification.

You can try reaching O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Or perhaps @Dave-O2 our community manager can help.

Re: Competition win

madasaf1sh — Mon, 18 Mar 2024 14:41:36 GMT

@Ryan9995

Someone would normally ring you up from the promoters of the Competition, and that might not be o2 priority, there should also be an email address on the email as well.

And it wouldn't surprise me that CS cant see anything, as this will be handled by the Promotions team at o2.

This is what has happened when I have stuff (never via o2 priority), and email followed by a phone call a few days later..

Re: Competition win

Dave-O2 — Mon, 18 Mar 2024 14:48:14 GMT

Thanks for the tag @Bambino

@Ryan9995 Please drop me a PM with some more details and i'll be able to get this confirmed either way 👍

Re: Competition win

Ryan9995 — Mon, 18 Mar 2024 14:56:23 GMT

I have messaged you Dave! Thanks