topic Re: Priority - There was a problem and we've been notified in O2 Priority

Priority - There was a problem and we've been notified

adam3214 — Fri, 25 Nov 2022 17:19:13 GMT

I have been getting the below error message for about a week now. Is there any chance of it been fixed soon. I have tried logging in with multiple browsers and devices. I'm trying to login with my Virgin media account and I always get the below message. I found this news article about the same issue which suggest it has been an issue since the 10th November. Please help, I miss my perks.

https://piunikaweb.com/2022/11/17/virgin-media-o2-priority-app-not-letting-users-login/

Re: Priority - There was a problem and we've been notified

MI5 — Fri, 25 Nov 2022 19:06:55 GMT

@adam3214

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

Re: Priority - There was a problem and we've been notified

Enlli — Fri, 25 Nov 2022 20:01:47 GMT

This is still pinned up on the Virgin site, and apart from the Peter Kay issue is not marked as solved

https://community.virginmedia.com/t5/Virgin-Mobile/O2-Priority-App-log-in-issue/td-p/5172064

Re: Priority - There was a problem and we've been notified

adam3214 — Mon, 28 Nov 2022 11:24:18 GMT

Thanks for the responses. I contacted 02 via twitter who were unable to resolve the issue but have now passed me to an email address. I sent an email this morning and I am currently awaiting a response.

Re: Priority - There was a problem and we've been notified

BobJohn — Mon, 28 Nov 2022 19:39:44 GMT

I am also getting the same problem on my Amazon Fire Tablet. Was fine until a few weeks back.

Re: Priority - There was a problem and we've been notified

adam3214 — Wed, 08 Feb 2023 17:25:31 GMT

Over two months, and countless emails and twitter messages later 02 have finally accepted this is their issue and the Priority team have raised a bug. Let's hope they fix it one day