topic Re: O2 Priority Setup Problems on new phone in O2 Priority

O2 Priority Setup Problems on new phone

pisolpete15 — Mon, 23 Jan 2023 08:39:00 GMT

Hi. I'm having some problems setting up the Priority App on my new phone (Pixel 6A). After installing the app and selecting to login using my Virgin Media details, I get to a screen where it says "oops, something went wrong, we're having trouble logging you into priority, please try again". I can't proceed and it loops back to the start. I'm sure that I entered my Virgin login details correctly initially. I've tried uninstalling the App and reinstalling but the same issue occurs. Any ideas on how to resolve please? Thanks

Re: O2 Priority Setup Problems on new phone

MI5 — Mon, 23 Jan 2023 09:25:35 GMT

@pisolpete15

As you are using virgin details I assume you don't have an O2 number to login with?

If so, you need to reach out to virgin for help.

Re: O2 Priority Setup Problems on new phone

Enlli — Mon, 23 Jan 2023 09:37:42 GMT

As suggested you need to contact Virgin

See here

https://community.virginmedia.com/t5/Virgin-Mobile/O2-Priority-App-log-in-issue/td-p/5172064