topic Re: O2 priority app not logging in in O2 Priority

O2 priority app not logging in

Drew1d_Cla — Fri, 22 Jul 2022 07:36:19 GMT

The app is stuck in a loop. Asks for phone number then sends a code, tries to login then starts again?

any ideas or know what is going on?

Re: O2 priority app not logging in

Noscreennamesav — Fri, 22 Jul 2022 07:46:29 GMT

I'm having problems too, not the same but when I open it there is no content.

Re: O2 priority app not logging in

Jonesy-1970 — Fri, 22 Jul 2022 07:50:09 GMT

O2 saving money promising & not delivery , just going round and round in a circle

Re: O2 priority app not logging in

Cleoriff — Fri, 22 Jul 2022 08:00:38 GMT

There seems to be many problems with the Priority app, I could ask you to delete and reinstall and if that doesn't work then you need to contact O2,

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Re: O2 priority app not logging in

Noscreennamesav — Fri, 22 Jul 2022 08:29:47 GMT

Can confirm that clearing data, and cache, or reinstalling do not help

Re: O2 priority app not logging in

RafaC — Fri, 22 Jul 2022 08:49:11 GMT

@Drew1d_Cla @Noscreennamesav @Jonesy-1970
We were informed that there was an issue with the app this morning but now it should be back on.

Re: O2 priority app not logging in

Barista1 — Tue, 26 Jul 2022 22:19:07 GMT

Have you tried logging in using a pc/laptop?

Re: O2 priority app not logging in

Skipster — Sat, 03 Sep 2022 21:17:17 GMT

I have the same issue!! Tried pc too, just the same. It sends me a code then just sais, try later.

Re: O2 priority app not logging in

RafaC — Mon, 05 Sep 2022 13:51:18 GMT

Hey @Skipster are you still facing the issue when trying to logging in?

Re: O2 priority app not logging in

Fred1967 — Sun, 02 Jul 2023 07:22:18 GMT

Thanks Cleoriff

Uninstalled the app and rebooted but didn't cure the problem.

Will ring O2

Re: O2 priority app not logging in

pgn — Sun, 02 Jul 2023 10:31:24 GMT

@Fred1967 wrote:
Thanks Cleoriff
Uninstalled the app and rebooted but didn't cure the problem.
Will ring O2

This is on an old thread - did you read the answer about browser login in your original thread, @Fred1967 -

https://community.o2.co.uk/t5/O2-Priority/Unable-to-open-O2-Priority-app/m-p/1629655/highlight/true#M6286

Re: O2 priority app not logging in

KelMus — Tue, 16 Sep 2025 06:07:31 GMT

Do you have a vpn? If so, disconnect and try again

Re: O2 priority app not logging in

pgn — Tue, 16 Sep 2025 06:23:19 GMT

@KelMus wrote:
Do you have a vpn? If so, disconnect and try again

And note, as this is an oldish thread, that the Priority website has been decommissioned, @KelMus - it's App or nothing as far as O2 Priority goes these days.