topic Re: Priority in O2 Priority

Priority

Henryf19292 — Mon, 27 Sep 2021 19:59:57 GMT

Can't sign up when I put my number in it says there was a problem and we've been notified

Re: Priority

MI5 — Mon, 27 Sep 2021 20:02:43 GMT

@Henryf19292

You'll need to call customer service.
Numbers here
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Re: Priority

Henryf19292 — Mon, 27 Sep 2021 20:06:40 GMT

Thank you, have you any idea why this happens...I just want to use priority

Re: Priority

MI5 — Mon, 27 Sep 2021 20:07:57 GMT

Glitchy O2 systems @Henryf19292

Re: Priority

Henryf19292 — Mon, 27 Sep 2021 20:09:40 GMT

It works when I try a different number, just not the number I actually need it on...topped up 10 quid and can't even use the service