topic Re: Can’t claim odeon ticket on o2 priority in O2 Priority

Can’t claim odeon ticket on o2 priority

Vickyl — Tue, 10 Aug 2021 13:13:09 GMT

Hi, l am unable to get the free odeon cinema ticket as an error keeps appearing.

Re: Can’t claim odeon ticket on o2 priority

pgn — Mon, 23 Aug 2021 22:31:46 GMT

The terms of this offer are quite particular, @Vickyl - try again within the timespan shown in blue here, perhaps?

Re: Can’t claim odeon ticket on o2 priority

Steve74 — Wed, 01 Sep 2021 13:49:06 GMT

Same happens every week it’s a joke

Re: Can’t claim odeon ticket on o2 priority

jonsie — Wed, 01 Sep 2021 16:46:30 GMT

Not fit for purpose and to be honest it never has been in my opinion

Re: Can’t claim odeon ticket on o2 priority

pgn — Wed, 01 Sep 2021 20:31:36 GMT

How many times...?

I have lost count...

Re: Can’t claim odeon ticket on o2 priority

gmarkj — Thu, 02 Sep 2021 09:41:58 GMT

Same again for me today...

Re: Can’t claim odeon ticket on o2 priority

Vespertine — Sun, 12 Sep 2021 22:29:58 GMT

I have for the life of me been trying to claim my odeon vouchers for the last 2 hours! But unable to.. i keep getting the message "sorry there was a problem adding voucher" on the odeon app and trying the website too i get an error message. My vouchers were for tomorrow (the 13th), been trying all evening to no avail.

Re: Can’t claim odeon ticket on o2 priority

Vespertine — Sun, 12 Sep 2021 22:39:35 GMT

i really fancied catching a film yesterday. I am certain I have followed all the terms and conditions, I have used these O2 Odeon vouchers before without any issue but am not sure whats happening..

is there any way i can attach my screenshots to the error i am getting

Re: Can’t claim odeon ticket on o2 priority

pgn — Mon, 13 Sep 2021 06:01:54 GMT

Tap the picture icon to add a picture, @Vespertine:

Re: Can’t claim odeon ticket on o2 priority

AK04 — Mon, 13 Sep 2021 19:23:32 GMT

Both my daughter and I had issues trying to book our tickets last night for the codes we got last week, kept saying the codes were incorrect when they were copied exactly as per the screenshots we took. Tried contacting on twitter as it says you should and also a pm to martin-O2, no response from either so we have both lost out on the cinema today. Have used before with no issue so know how to use them.

Re: Can’t claim odeon ticket on o2 priority

TheresaV — Tue, 14 Sep 2021 11:09:56 GMT

Hi everyone @gmarkj @Vickyl @AK04 @Vespertine

Have you used a code in the previous 4 weeks? The terms state, that only one code can be used every 4 weeks: https://priority.o2.co.uk/groups/60eeb1d357e650198cb65bf1/grab-the-popcorn-its-movie-monday, so this error might come up if the code was used before!

Hope this helps

Re: Can’t claim odeon ticket on o2 priority

AK04 — Tue, 14 Sep 2021 13:28:17 GMT

We hadn't used in the previous 4 weeks, first time for us both last month.

Re: Can’t claim odeon ticket on o2 priority

Vespertine — Tue, 14 Sep 2021 21:34:16 GMT

The last time I had used the voucher was at the beginning of August when i went to watch Suicide Squad.

O2 gives you 4 options (each option for a week) from where you apply for a code that you then use to book a film with the following Monday... I was given a code at the beginning of last week and then saved it until the weekend to book... but was unable to !

Re: Can’t claim odeon ticket on o2 priority

Vespertine — Tue, 14 Sep 2021 21:38:20 GMT

I have been trying to attach pictures but I do not see that landscape icon (highlighted in green), But instead there is a camera icon in that position that if I press asks for file source, description, dimensions and other complicating matter.... I would screenshot and show you if i knew how to 😛

Re: Can’t claim odeon ticket on o2 priority

TheresaV — Wed, 15 Sep 2021 14:56:24 GMT

Hi again @Vickyl @Vespertine @AK04 @pgn @gmarkj

I have just heard back from the team. There seemed to have been an issue with the codes on Tuesday which resulted in them not working when redeemed. Instead there have been more codes released on Wednesday. Very sorry that this resulted in you not being able to use them. However, it's now all up and working again, so hopefully you will be able to catch a film this week!

Thank you for your understanding!

Re: Can’t claim odeon ticket on o2 priority

AK04 — Wed, 15 Sep 2021 19:32:10 GMT

I have only just got home and seen your post. I am confused what you mean about more codes being released on Wednesday.

I can see there are tickets available today, but surely if I opted for one of those then that would be my 1 ticket for the coming 4 weeks which everyone can get? My daughter and I have still lost both our codes from last week/previous 4 weeks, so we are no better off we have still lost out on our tickets last week? We both still have our screenshots from last week, but not sure if anything can be done about the lost tickets.

Re: Can’t claim odeon ticket on o2 priority

Vespertine — Wed, 15 Sep 2021 21:22:11 GMT

Sooo does this mean we can use our existing voucher codes for last week for any film this week?? We have already missed out on our voucher codes for the last month due to there being an issue on your part