topic Re: Port a old number from Lebara and fail twice in O2 Priority

Port a old number from Lebara and fail twice

siuhin811 — Thu, 24 Jun 2021 21:20:33 GMT

Dear,

I sign contract with O2 on SAT, i port 3 pay as you go SIMs to 24 months contract.

I port 2 numbers to O2, one from 3 and one from Lebara

On tuesday, the Lebara one has no signal and i changed another SIM as well.

That SIM works but the phone number is totally wrong, not the one I knew.

I went to the shop in BANK to tell them what happen and they said I just need to be wait until today 6pm, and now the phone number is still wrong.

What can i do anymore?

Much thanks

Re: Port a old number from Lebara and fail twice

Oxygen87 — Thu, 24 Jun 2021 23:47:18 GMT

Is the temporary phone number on your new O2 SIM the same as it was when you got it? The reason I ask is because when I was with EE, they ported in my number from my previous provider to someone else and I ended up with their number. It was a nightmare for me as some stranger was getting my personal calls and texts. If this hasn't happened, are you sure that you asked Lebara for a PAC request and not a STAC request?

Re: Port a old number from Lebara and fail twice

siuhin811 — Fri, 25 Jun 2021 10:29:03 GMT

Its is PAC code I sure and it was handle it by O2 staff.

I used that phone to reg NI, GP and Bank.

I go to street shop 3 times to mention the problem and they do the same thing, still nothing changed.

Re: Port a old number from Lebara and fail twice

siuhin811 — Fri, 25 Jun 2021 10:52:04 GMT

I just check with Lebara with that PAC Code, they said the no. was transfer to O2 already but now my sim is still the old no.

WTF!

Re: Port a old number from Lebara and fail twice

MI5 — Fri, 25 Jun 2021 10:54:44 GMT

@siuhin811

If you have an iPhone, you need to go to Settings >Phone >My number and change it to your number. Save and reboot phone.

Re: Port a old number from Lebara and fail twice

siuhin811 — Fri, 25 Jun 2021 11:03:12 GMT

Tried and fail too

Re: Port a old number from Lebara and fail twice

MI5 — Fri, 25 Jun 2021 11:04:00 GMT

In what way?

Re: Port a old number from Lebara and fail twice

siuhin811 — Fri, 25 Jun 2021 11:05:30 GMT

Im using Iphone12, just follow your suggestions, change the number on setting and reboot.

I dial to another phone, still the temporary one.

Re: Port a old number from Lebara and fail twice

MI5 — Fri, 25 Jun 2021 11:06:56 GMT

You did save the change?

Re: Port a old number from Lebara and fail twice

siuhin811 — Fri, 25 Jun 2021 11:11:06 GMT

Sure, i save and exit, reboot. nothing happens

Re: Port a old number from Lebara and fail twice

MI5 — Fri, 25 Jun 2021 11:20:41 GMT

You'll need to call customer service to check the porting files went through ok then.

Re: Port a old number from Lebara and fail twice

siuhin811 — Fri, 25 Jun 2021 11:30:17 GMT

I talked with them on Tuesday, they call me wait for yesterday 6pm, still nothing happen

Re: Port a old number from Lebara and fail twice

MI5 — Fri, 25 Jun 2021 13:19:59 GMT

Call again

Re: Port a old number from Lebara and fail twice

siuhin811 — Fri, 25 Jun 2021 17:13:44 GMT

We went O2 Kensington and staff was only help us to call CS hotline...