topic Re: Power off attormey for my mother in O2 Priority

Power off attormey for my mother

Mar1 — Thu, 17 Jun 2021 15:28:09 GMT

How do i get access to my mothers account as i now have power of attorney for her and questioning why o2 has been taking nearly 15 pound out of her account even though contract finished in 2019

Re: Power off attormey for my mother

MI5 — Thu, 17 Jun 2021 15:47:50 GMT

@Mar1

You'll need to call customer service.
Numbers here
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Re: Power off attormey for my mother

jonsie — Thu, 17 Jun 2021 15:47:59 GMT

@Anonymous

Can you possibly assist @Mar1 with this?

Re: Power off attormey for my mother

gmarkj — Thu, 17 Jun 2021 16:18:03 GMT

Unfortunately @Mar1 a contract is just a minimum term, so would not end unless your mother or o2 closed the account.

Re: Power off attormey for my mother

Anonymous — Thu, 17 Jun 2021 16:55:22 GMT

@jonsie thanks for the tag @Mar1 will private message you regarding the issues.

Thanks

O2Simon