topic Re: O2 Priority App in O2 Priority

O2 Priority App

Movement — Wed, 18 Oct 2017 10:16:35 GMT

I have installed the O2 Priority App from Google Apps on my Galaxy TAB A device.

It has installed but apart from a Welcome to Priority page there is no functioning icons or tabs thats all I have, is this a known error?

I am a pay monthly user

Thanks

Re: O2 Priority App

Movement — Wed, 18 Oct 2017 10:31:42 GMT

Reinstalled twice just the same

Re: O2 Priority App

MI5 — Wed, 18 Oct 2017 10:55:34 GMT

Check the date and time on your device is correct.

Re: O2 Priority App

Movement — Wed, 18 Oct 2017 15:51:19 GMT

Date and time are correct

Thanks

Re: O2 Priority App

Movement — Wed, 18 Oct 2017 20:24:17 GMT

Do you need to download the My O2 app before installing the O2 priority app?

Could that be why it isn't installing?

Thanks

Re: O2 Priority App

MI5 — Wed, 18 Oct 2017 20:26:00 GMT

No, you can have either or both.

Re: O2 Priority App

jonsie — Wed, 18 Oct 2017 20:27:55 GMT

No you don't need to. I installed it on my Tab without my O2

Re: O2 Priority App

Movement — Wed, 18 Oct 2017 20:31:00 GMT

OK thanks for the replies

Back to drawing board

Cheers

Re: O2 Priority App

Movement — Wed, 18 Oct 2017 20:32:31 GMT

I have 1.6 Gb available on storage assume that is ample space?

Re: O2 Priority App

MI5 — Wed, 18 Oct 2017 20:34:30 GMT

Plenty.

Re: O2 Priority App

Movement — Wed, 18 Oct 2017 20:56:47 GMT

Un able to access o2 priority website, isitdownrightnowhich states server down for all is that preventing app from functioning?

Re: O2 Priority App

MI5 — Wed, 18 Oct 2017 21:10:07 GMT

However, I can login online so it could be your wifi connection that's blocking it for some reason?

Re: O2 Priority App

Movement — Wed, 18 Oct 2017 21:18:30 GMT

I use 4g

Re: O2 Priority App

MI5 — Wed, 18 Oct 2017 21:23:01 GMT

Try it on wifi or 3g.

Re: O2 Priority App

Movement — Wed, 18 Oct 2017 21:36:53 GMT

OK will try wifI tomorrow when available thanks

Re: O2 Priority App

jonsie — Wed, 18 Oct 2017 23:19:43 GMT

Good luck. I would suggest going into my files and look for any entry in there relating to Priority and delete them and then reboot before installing again whether on wifi or mobile data.

Re: O2 Priority App

Movement — Thu, 19 Oct 2017 06:17:16 GMT

No trace of O2 or Priority in my files.

Installed using 4g but just the same, I have logged with O2 taskmaster after using the O2 guru, thanks for all your help and time on this so far

Re: O2 Priority App

Movement — Thu, 19 Oct 2017 15:31:03 GMT

O2 have contacted to say that the app camnot be installed on Tablet device contrary to the advertising of this app very disappointed

Re: O2 Priority App

MI5 — Thu, 19 Oct 2017 15:32:55 GMT

Hmmm, I have it on my z3 tablet.....

Re: O2 Priority App

jonsie — Thu, 19 Oct 2017 16:02:32 GMT

And I have it on my Tab....

You could try downloading the apk from Google and install it that way.