topic Concert Tickets in O2 Priority

Concert Tickets

CloSmart — Sat, 03 Oct 2020 17:30:13 GMT

Back at the start of the year (roughly around March) I brought concert tickets to see Billie Eilish on the 28th July. Obviously due to COVID this concert was postponed. However, my tickets have now been removed and it’s stating I haven’t purchased them....what can I do?

Re: Concert Tickets

MI5 — Sat, 03 Oct 2020 17:34:19 GMT

@CloSmart

You may have been refunded but you need to check with TicketMaster.

https://www.ticketmaster.co.uk/

Re: Concert Tickets

CloSmart — Sat, 03 Oct 2020 19:16:17 GMT

No refund has been mad.

AXS.com are where I go them from (o2’s sister company) and they aren’t on there at all

Re: Concert Tickets

MI5 — Sat, 03 Oct 2020 19:21:48 GMT

@CloSmart

You'll need to call customer service.
Numbers here
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

Re: Concert Tickets

Marjo — Tue, 06 Oct 2020 12:22:46 GMT

Hi @CloSmart hope you're doing well this week. If you're still around it would be great to hear how you're getting on with this and if you made any progress since you last posted?