topic Re: Disney+ in O2 Priority

Disney+

Disney4 — Fri, 11 Sep 2020 17:46:22 GMT

I have signed up for 6 months free Disney + but when I go to activate this offer it is not working!

Re: Disney+

MI5 — Fri, 11 Sep 2020 17:51:37 GMT

@Disney4

Have you chosen the offer and activated it within 28 days?

You may need to call customer service.

Numbers here

Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

Re: Disney+

Cleoriff — Fri, 11 Sep 2020 17:57:21 GMT

@Disney4

You need to find your extras in your MyO2 and click on the Disney extra to select it.

You then need to wait for an email to say it's been set up for you, then go back to your MyO2 to redeem the offer.

It will take you to the Disney site to complete your sign in.

If this doesn't work then contact O2 on the numbers given above.

Re: Disney+

Daveb99 — Fri, 11 Sep 2020 18:22:09 GMT

I have already added the Disney extra to monthly bill how do I now remove it from account no longer watch it

Re: Disney+

Cleoriff — Fri, 11 Sep 2020 18:28:52 GMT

@Daveb99

Go to your extras in your MyO2 http://www.o2.co.uk/myo2

Click on the + sign beneath your extra and then click manage.

You will then be able to turn off auto renew.

Re: Disney+

MI5 — Fri, 11 Sep 2020 18:28:53 GMT

@Daveb99

Go to your MyO2 and find your extra.

You will see a + sign beneath it which you click on to expand the options.

Choose Manage and then turn off the auto renew option.