topic Re: Disney+ 6 month free offer in O2 Priority

Disney+ 6 month free offer

dr3wmurphy — Fri, 10 Jul 2020 15:46:55 GMT

I registered for the 6 months free Disney+ offer on O2 Priority and received an email saying "Within 48 hours, your Disney+ O2 Extra Bolt On will be ready in your My O2 account. You’ll receive an email and SMS when it’s ready."

It's been 72 hours and I haven't received any email or SMS. I've checked my spam folder, nothing. When I try to phone O2 they hang up on me. Should I keep waiting, or has something gone wrong?

Appreciate any help!

Re: Disney+ 6 month free offer

madasaf1sh — Fri, 10 Jul 2020 16:07:13 GMT

@dr3wmurphy

You need to redeem by going to my extras within Myo2 and following the instructions, unfortunately Disney will ask for card details but you wont be charged.

Fulll details are here: https://www.o2.co.uk/extras/disney-plus

Re: Disney+ 6 month free offer

dr3wmurphy — Fri, 10 Jul 2020 19:35:29 GMT

Thanks for the response. But when I follow the link you sent it says "Not ready for an upgrade? Add Disney+ as an Extra to your current plan via My O2 for £5.99 a month, and we’ll give you £2 a month off your bill." I am not a new customer, nor have I upgraded recently.

Whereas the email I received says "Get 6 months on us (“Extra Period”). You’ll be automatically opted in to a paid monthly subscription of £5.99pm after Extra Period. Opt out at any time. Charges applied to O2 bill & are subject to change. Eligibility: available for existing O2 customers who receive this message only." Which indicates I do not need to be a new customer to get this deal.

I do not want to end up getting charged, but if this is a genuine offer I would like to take it up!

The email response I received indicated that Disney+ would automatically be added as a bolt on to my account, but this hasn't happened.

Re: Disney+ 6 month free offer

Cleoriff — Fri, 10 Jul 2020 20:38:49 GMT

@dr3wmurphy

Give customer services a call. All numbers are in this link.

Re: Disney+ 6 month free offer

dr3wmurphy — Mon, 13 Jul 2020 12:47:38 GMT

Hi all,

Thanks for the advice. I spoke with O2 and it seems I received the Disney+ offer email in error. Thankfully O2 acknowledged the error and were willing to honour the deal.

Re: Disney+ 6 month free offer

Subbu — Sat, 18 Jul 2020 15:46:08 GMT

I have applied for Disney+ free for 6 months and haven't received the mail. It's more than 3 days. Would like to know how to get it.

Thanks

Re: Disney+ 6 month free offer

MI5 — Sat, 18 Jul 2020 17:02:44 GMT

@Subbu

You need to call customer service