topic Re: Canceling Disney+ in O2 Priority

Canceling Disney+

Billysmiles — Thu, 16 Jul 2020 09:51:46 GMT

Hi all,

I had the 6 month free Disney+ offer this week. Looks like I won't be using it much so looked for the way to cancel it and cannot find it in my subscriptions on O2 or Disney+. How do I cancel it please and when I do will it stop instantly or at the end of the free 6 month period?

Re: Canceling Disney+

Cleoriff — Thu, 16 Jul 2020 10:04:21 GMT

Hi @Billysmiles

You need to click on manage my extras in My O2and move the slider to not auto renew
This will then cancel the renewal process from O2
Once you have done that go to the Disney sire and follow the instructions here
https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=af34a1bedbd4541cc2deeacb1396197e

Re: Canceling Disney+

Billysmiles — Thu, 16 Jul 2020 11:00:02 GMT

Thanks very much.

Re: Canceling Disney+

Cleoriff — Thu, 16 Jul 2020 11:13:10 GMT

No problem @Billysmiles

Re: Canceling Disney+

Johnski — Thu, 24 Sep 2020 22:08:36 GMT

This looked hopeful, but I can't find 'manage my extras'. Gonna have to call o2 in the morning.

@Cleoriff wrote:
Hi @Billysmiles
You need to click on manage my extras in My O2and move the slider to not auto renew
This will then cancel the renewal process from O2
Once you have done that go to the Disney sire and follow the instructions here
https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=af34a1bedbd4541cc2deeacb1396197e

Re: Canceling Disney+

MI5 — Fri, 25 Sep 2020 05:51:02 GMT

@Johnski

You need to click on the big + sign beneath your Disney extra in your MyO2.

Re: Canceling Disney+

Johnski — Fri, 25 Sep 2020 08:21:29 GMT

Thanks for that. I did try, but nothing happened. I reset Chrome this morning and it worked.

Re: Canceling Disney+

MI5 — Fri, 25 Sep 2020 08:22:43 GMT

Good to hear @Johnski