topic Re: Help needed in O2 Priority

Help needed

Coolcraig — Mon, 07 Oct 2019 11:28:50 GMT

I inserted my pay as u go sim, topped up £10 but can’t get in to priority, I get message saying there was a problem and we have been notified, please wait a moment and try again
This is driving me nuts live chat have done nothing, I want priority to book concert tickets

Re: Help needed

MI5 — Mon, 07 Oct 2019 11:31:35 GMT

@Coolcraig

Firstly, try deleting the app, reboot your phone and then try again.

You may also need to wait a couple of days for the number to update on the O2 system to allow you to register, so if you have only just activated the sim card, give it a couple of days.

Re: Help needed

Cleoriff — Mon, 07 Oct 2019 11:33:03 GMT

Hi @Coolcraig

Firstly turn off your phone and back on again. If that doesn't work then you need to call customer services to reset your account

Re: Help needed

EmilieT — Tue, 08 Oct 2019 10:38:15 GMT

@Coolcraig It'd be great if you could let us know how you get on with this one, there's some good advice above

to the community!